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Avaliou em 20 de Outubro de 2021
Dirty rooms, loose tv wires, mouldy windows, previous guests dirt still in the bathroom uncaring management - customer service training would be an idea, hotel desperately needs updating and some basic cleaning everywhere wouldn’t go amiss either!
Abysmal - wouldn’t recommend to my worst enemy
Avaliou em 11 de Outubro de 2021
A terrible, smelly, dated, dingy hotel. This place needs a serious revamp. Broken beds, ripped bed linen and curtains, broken toilet roll holder, cobwebs and grubby corners, stains on the carpet and on fixtures. There was 6 of us visiting and we occupied four rooms in total. One room had an awful stench of damp, another smelt very strongly of gone off spices. The walls are paper thin - we were kept awake until gone 2am because we could hear someone in another room down the corridor talking. The windows are also just so thin - we could hear so much noise from the main road nearby, it sounded like we were lying on an airport runway the vehicles were that loud. The staff, particularly the older gentleman in glasses, was extremely miserable too. I wouldn’t recommend this hotel to anyone.
Great restaurant not ready reception
Avaliou em 10 de Outubro de 2021
Some staff especially restaurant staff are amazing really go out of their way to help. Some of the reception staff really ruin it for other staff. Lack of proper customer service skills and don't know how to empathise with your issue always coming across pissed of. Probably 2 of the reception staff were decent . The rest need customer service training.
Knock it down and start again.
Avaliou em 9 de Outubro de 2021
One of the worst hotels I’ve ever stayed in. Heard the A12 constantly all night which meant we didn’t get any sleep. Just to add salt to the wounds, the walls are paper thin and therefore could hear everyone along the corridor.
The room itself was tired, unwelcoming and either too hot or cold depending on the time of day. The TV was embarrassingly small, to the point where it seemed pointless having it in the room. See photos of the room for further defects.
Staff seemed friendly enough.
Avoid like the plague.
Avaliou em 15 de Setembro de 2021
room was nearly 40 degrees facing the sun all day with just a little table fan - was not even allowed a second fan - i was moved to an "Executive room " with air conditioning which i can only describe as a very old room with stains on headboard and ironing board, stains all over the carpets and ripped curtains, bathroom still the original with dangerous shower over bath, a very basic hotel, please do not be fooled by the nice pictures from outside and the bar and gym area. This hotel should be ashamed of the state of their rooms in this modern era. Reception staff and especially Kerry Jacks rude and unhelpful when there was a problem, they even doubled booked the room they moved me to and then demanded on Saturday evening by phone (when i was out in Colchester) that i move back to a basic room in the morning which i had already been moved from. Please if you are considering staying here then look at the bad reviews and then also look at Holiday Inn 3 miles away at Eight Ash Green, i moved there on the Sunday and its a completely different level at the same price.