This attractive hotel provides the ideal base for both sightseeing and business. <br/>. (* Sorry, this information is not available in the selected language and is shown in EN)
Valores referentes as taxas administrativas estão incluídas no momento da finalização da compra, no site do Hurb.Impostos locais, taxas de serviços e resort fees podem não estar inclusas e devem ser pagas diretamente ao hotel.
Viajante, aqui o cancelamento é GRATUITO!*
Isso mesmo: se acontecer algum imprevisto, você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*O cancelamento grátis é válido até 14 dias após a compra (com exceção do dia do check-in ou check-in em semanas de feriados). Após este prazo, será aplicada uma multa de 20%.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
Baseada em 12 avaliações
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Dirty used syringe and pill found in our room
If you want your kids to find dirty uncapped syringes and drugs in your room then this is the place for you!! Management wasn’t even concerned about it. He let his staff ‘handle’ it.. which wasn’t handled at all.. he didn’t even offer a credit or an I’m so sorry.. he should be ashamed... If my grand daughter was poked by that dirty syringe it would be a whole different story. We visited this rodeway inn a year ago for a pageant and it was under construction. We come a year later for another pageant and it’s still under construction! We brought our trusty black light and there was old urine running down the sides of the commode.. smeared stains.. like dried blood on bathroom door & closet door.. hair stuck on bathroom door.. No elevators with one infant and two children and tons of luggage .. carrying up two flights of stairs!! A year ago they had hot breakfast written on their marque sign there wasn’t any.. (a year ago) and a year later there wasn’t any breakfast at all! Not even a cup of coffee or a piece of bread..No ice in ice machines.. no vending machines at all on 2nd floor.. (Room 223) carpets were so filthy we had to ask the kids to stay off floor (a 7 yo and a 5 yo and a 4 month old.. and lo and behold our 7 yo finds a dirty uncapped syringe under the curtain by the A/C and a pill in the side table!! Oh! No phone in our room.. No information about local businesses. Smelled like Indian food on first floor.. and 2nd floor smelled like old cigarettes and old urine!! Chairs had gross disgusting stains on them. We didn’t even want to put our luggage on it let alone our bodies. We checked in before noon and they charged us for an additional day! And.. we had to explain to our 7 yo innocent girl what a syringe was and what it was for and why it should never be touched..If I owned that hotel I would shut it down then knock it down. Shame on manager for avoiding us at check out.. not offering an apology and letting some girl check us out that hardly spoke English. Well, we notified the Marshall police and being an excellent Choice customer their corporate office will be notified.. we will never EVER return their for a pageant or any other thing!! Children shouldn’t have even been at that location with construction continuing for over a year, disgusting cleaning.. this cleaning crew has no business cleaning anything.. Disgusting!! Ugh! I would sleep under a bridge before I’d stay there again. Conference room chairs were so dirty half the people didn’t want to even sit down..
Remodeling experience :-(
Before you stay at the hotel, make sure they have finished all their remodeling. This is a family run Inn and there's absolutely nothing wrong with that. The people were friendly, helpful and somewhat apologetic. We arrived late at night, in mid-July 2019, only to find out there was no lobby. The front door opened into a small bathroom-sized "room" that was barely big enough for a desk and a chair. Hence, the promised breakfast had no table or chairs -- just some juice dispensers, yogurts, sweet buns which all had to be carried to the room since there was no place to eat. In the morning, I could see the workers doing construction, so I hope they finish soon. It seemed that most of the few rooms that were occupied, were by those doing the remodeling. So maybe there's hope in the future. The room with 1 King bed was not small and it did have an expected flat TV which we never used. However, the two chairs in the room had torn upholstery while the table had paint chipped away in the front. The bathroom was rather large, but the sink and counter were tiny with only 9 in. on either side of the sink for space. Two people could not stand near the sink. The paint was also peeling from the ceiling. While we did have to ask for more towels, there was no problem with the hot water and the bathtub had room to maneuver. We're not spoiled, so we managed OK. The location is not far from the freeway so that helped for us traveling through. There was no problem with loud noises. It has potential but I would call to find out if the remodeling of the lobby and/or the rooms is complete.
The room was clean but it is outdated. The TV isn't centered with the bed but that's a pet peeve of mine. The pillows were crap lumps in arm or the one that was extremely hard. Plenty of water pressure and hot water but mold in the tub. When we checked in everything smell like some strange food but through the night everything changed over to smoke you could smell that people are smoking in the rooms.
Traveling to Houston
The pillows were amazing. Continental breakfast was great. Waffles were in the shape of Texas. Pet friendly. Front desk personnel were very helpful. they directed us to locate places to eat. Hotel is changing chain soon. Hope to stay there on way back home...
Less than one hour after checkin we needed to leave due to an emergency. We told them we had an emergency come up and was unable to stay and needed to get home, which was 3 hours away. We had just checked in less than one hour previously. We were only in our room long enough to put our bags in and leave, roughly 5 minutes. The room was still intact and untouched. He told me I’d still be charged. What? He said I should have told him within 15 minutes! Like I have any control over when situations arise and what time frame they happen in!!!! I’ve been a choice rewards member for 20 years. I’ve never been done this way. I’ve rarely had to leave once checked in and have never had an issue doing so. EVEN AFTER the bed was unmade. Zero customer service. Zero empathy for situations. It’s not like I had a reservation. I had no reservation. I came as a walk in. So it’s not like I didn’t show up and them want to charge me. Or me cancel after the allotted time. No. I had an emergency arise and needed to leave an untouched room. You know dang well if someone else needs this type of room they’ll book it getting double their money. It’s theft. Straight up theft. To take advantage of someone in such a situation is not ok and reflects poorly upon the staff, the management and the owners. He wouldn’t even give me the number to call of the person above him. I could understand if we had been in the room for hours and messed things up. But not even close to the case. Never again. I’ll choose Wyndham next time. They take care of their customers.