Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Avaliou em 14 de Abril de 2021
I was on the 8th floor , after begging to be pushed off the 5 th floor. Front desk attitude can improve!
One elevator needs maintenance!
Day 1 , ladies forgot to clean the room.
Breakfast is cold and very slow!
They need more hands in the breakfast area.
The balcony doors are heavy to slide and won’t lock!
Also the king size bed is NOT sold online, you must call them in person.
Parking lot is very small!
Hotel is nice , but at this pace and without maintenance it will loose many returning customers.
Service as well as maintenance is critical!
Avaliou em 28 de Março de 2020
Stayed here in March 2020 and from the day we checked in we received bad customer service from the front desk managment as she was rude and had No people skills,and for the service in this hotel its one of the worst we have ever received.
Avaliou em 13 de Fevereiro de 2020
We stayed at the Ocean View for two weeks. The staff were excellent Gabrielle on the front desk. You made our stay so special as well Christian our door man you were just delightful and looked after us. The breakfast staff in the dining room so helpful, the brunch was perfect. Our room was good, It would have been nice to have a table on the lanai, small fridge would have been perfect. All in all it was a great stay
Avaliou em 5 de Dezembro de 2019
Great location, clean hotel, nice pool and great Guacamole at the pool! It was our first time in Mazatlán and this hotel was a great spot to stay for couples or small families! Staff were so awesome as well, sense we didn’t know much Spanish.
I'd definitely go back!
Avaliou em 9 de Junho de 2019
attractive on approach, pleasant checkin and checkout. room good size, clean, nicely laid out, attractive, great view from the nice balcony, good roomy shower, lots of water at our chosen temperature. included buffet breakfast was excellent! lots of choices: Mexican, American, European. attentive attendants, clean spacious attractive dining room. Good pool, lots of chairs, nice beach. Sadly, we were only there for one night, but I'd be happy to go back!