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Horrible all around
Avaliou em 2 de Outubro de 2021
I had a wedding next door so I booked a rooms this hotel, I paid a ridiculous amount for my room $230.00, obviously they are taking advantage of wedding guests especially since rates are normally less than $100.00. I was abruptly woken up at 1 am by the obnoxious people in the room next to me, so I called the front desk, where I couldn’t reach anyone after calling for 40 minutes someone finally answered and said she would handle it. I finally fell asleep only to have someone knocking on my adjoining room door at 3am. Again the obnoxious neighbors, once again I tried the desk, no one .. so I physically went down to the front desk only to find a note saying text this number. I finally reach someone who claimed she was walking the property and would handle it .. again .. well here I am 3:20 still can here the loud people next door .. so ridiculous… worst experience ever ..
This is a party hotel, don’t stay here if you actually need to sleep.
Avaliou em 25 de Setembro de 2021
It’s currently 3:30am and I’ve had oh, maybe 2 hours of intermittent sleep due to the loud party that has been going on in the room next to ours since we arrived. We are in town for a dance competition for my daughter and we have to be up at 6am. I spent a ridiculous amount of money to take her to this competition, including the cost of this outdated, overpriced dump of a hotel.
I can overlook the needed updates, but the total lack of regard for families staying here is not cool. I went in person (politely) to the front desk at 11pm and asked if it would be possible to change rooms. Apparently it wasn’t possible. Called down to the desk at 11:30pm as it sounded as if they had a large stereo with dance music and loud bass literally pressed against our shared wall. The front desk attendant said it would be handled. They quieted down for a time (hence the two hours of sleep I managed to get) but I guess the party must go on! The maniacal laughter and booming music sent me back downstairs at 3am, where I discovered they don’t have anyone at the front desk overnight! There was a couple trying to check in and no one was there to help them. There is no one for me to ask to handle the situation in the room next to mine so I guess I will have to call the police?
Saw they are hosting an adult swim party with alcohol at the pool from 11pm to 1am tonight so I’m anticipating another night of zero sleep after the partiers head back to their rooms.
Make no mistake, this is not a hotel that is catering to families. Stay elsewhere if you have children and want to actually, you know, SLEEP.
What a dump.
Avaliou em 8 de Setembro de 2021
Ant infestation (all over nightstand). Night crawler roaming the ceiling. No response from staff. Room not cleaned at all over holiday weekend, as if the staff were also on holiday. What a dump. And, it wasn't cheap. Zero customer service. Dirty place. Spending a few more bucks thinking it will be nicer? NOT true with this property. Sleep in your car vs. this dump.
Bugs, Blood Stains On Curtains, Toilet Did Not Flush, Electrical Issues
Avaliou em 5 de Setembro de 2021
I stayed here for just one night at the hefty price of $200 only to find bugs and blood stained curtains in the first room and then I had plumbing and electrical issues in the second room.. I was offered a bottle of wine to compensate for my misery which I declined. I got no sleep and had to drive ten hours the next day.
DO NOT STAY!! ANTS INFESTATION!
Avaliou em 17 de Agosto de 2021
DO NOT STAY!!! ANTS INFESTATION!! Customer Service is not a requirement for staff. They are simply there to check in. Booked an overnight stay for a wedding where I was a bridesmaid. Checked in at 3 just to drop my bags and get dressed with the bride in the dressing room. So between 3 and 9 I wasn't in the room. The next morning my boyfriend went to get muffins and sat them on the night stand. I gave my 18 month old a few bites and sat it back on the plate as we started our day. Within 15 minutes they were covered with ants. A swarm. This wasnt a couple ants that got in...an infestation!! They obviously have a problem they haven't dealt with. We also did not have a shower curtain which we didn't notice because we were at the wedding. Get to the front desk as fast as we could get out of there to meet no one at the front desk. Another wedding attendee was already waiting 20 minutes. I rung the bell no answer. Another guest rang the bell, no answer. I called, nothing. 10 minutes later a lady comes out the door rubbing her eyes, and the lady who always already waiting before me asked if she was sleeping and she said "yes, I'm sorry" she couldn't do anything but have me send the photos to a phone number and said she'd take care of it. Manager was only able to do a partial refund. Days later I finally hear from the owner who is who I needed to reach, told me I was lying about the shower curtain and the sleeping front desk agent. Told me I "You can't eat the steak and say it's no good" and that my services were provided. No apologies, none of the staff were even horrified by the photos. Which let's me know they were aware. Will never stay again and would never recommend.