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A Vile Night Stay
Avaliou em 13 de Agosto de 2021
I booked this room for myself and a friend who were coming in to MKE on a late night flight and needed a place to stay before driving north the following morning. All we needed was a simple, clean place to get some rest, and I assumed I would get this because the hotel was under the Marriott portfolio of brands. However upon arrival I knew I was wrong.
We walked into an empty lobby with dirty carpets that were ripping from the ground. The employee that finally came to the desk was pleasant, but told us they had to "upgrade" us to a king suite because they had overbooked and has no more double bed rooms available. We had intentionally booked a room with two double beds, so this was more of an inconvenience than an upgrade. We were told we would get 10,000 Bonvoy points for our troubles, but never received them.
Although I thought the lobby was disgusting, I honestly would have rather slept there than in the room we were given, which smelt foul. The baseboard heaters were falling off the wall. There were bugs on the windowsill, and stains on all of the furniture. To make matters worse, clumps of hair fell from the towel I used to dry off with after taking a shower. Finally, when my friend looked under the bed, he found animal feces. This hotel is absolutely disgusting and should be shut down by the health department.
When I told the front desk about our stay, they refunded us $40 - but I don't feel this is enough. I sent an email to Marriott and received a generic response saying I would hear back from the hotel within 5 business days. I have yet to hear anything. This is completely unacceptable. For such a disgusting stay, I'd expect to be compensated with at least 50,000 points.
Not worth the money!
Avaliou em 10 de Agosto de 2021
We have always stayed at Marriot hotels because our experiences have always been great. We were not very pleased with the hotel. We booked a king suite with jacuzzi tub for our families weekend trip to Milwaukee. We were told that all suites come equipped with a fridge and microwave. We got to our room and found that we had neither. The people at the front desk when I asked about it, were kind of rude about it and basically told me I was wrong until I had to physically show them on my reservation that I should have both. Later as I was walking back down to get something out of my vehicle, I heard one of the front desk people talking to a guy(I'm assuming a maintenance guy) and telling him that he needed to bring both up to our room(I know she was talking about us because she stated our room number) and I was taken aback when I heard her say "she's been down here a few times and she's quite.......unique". I had only been down ONCE and asked only for what was supposed to be included in my room. We also booked this room for our family of 4 and I asked for extra towels when I reserved it. We were given 3 towels.....for 4 people staying in the room. Our room was not cleaned well before our stay. There was hair all over in the bathtub, dead bugs on the window sill, stains on two our our "clean" towels, our toilet was also broken, as were our blinds. I was constantly cutting my foot on the baseboard heater because there was a part missing on it, the carpets were all wrinkles up and you constantly trip on them and the air conditioner is not able to be adjusted to our liking. We were also pretty bummed to find out that the pool was closed. This hotel is definitely outdated and needs A LOT of repairs. Paying almost $500 for 2 nights, I would expect more, especially from a Marriott hotel. The only upside of this hotel, was it's easy access to the highway to get to the zoo and state fair.
Avaliou em 27 de Julho de 2021
We stayed one night - more than enough. The corridors had a smell and not a pleasant one. I would think with a pandemic, everything would be spotless. I can say it is not. Our room only had 1 bath towel (which by the way, towels were stacked on top of toilet. Hotel needs towel racks. We went to wash our hands and no hand soap. My husband went out to find a cleaner and was told they were out of soap - she recommended using the soap in the shower dispenser. During a pandemic - I would think no one should run out of soap - especially hand soap. - this is unacceptable.
Cleaning is nonexistent
Avaliou em 24 de Julho de 2021
I checked in for a four-night stay in a 1BR king suite. I've been here before so I had an idea of what I was in for. Last time it was great! This time, however, it's been nothing short of a headache. Literally. The last person who stayed in the room clearly tried to cover up some past smoking with an air freshener that is triggering all sorts of my migraine sensors. This was not disclosed to me when I checked in. And then there was no toilet paper in the bathroom (huh?) but there were new towels and things were mostly cleaned... except, pull over the shower curtain, and there's a random tag from someone's new shower loofah sitting on top of the soap! There's old food crumbs in the crease on top of the fridge, an uncleaned and used pillow (based on smell) on the floor of the closet, and a left behind plastic shopping bag in the dresser drawer. I called the front desk for assistance, but because the hotel is completely booked tonight and I booked through a third-party provider (points from my credit card), there was nothing they could do. (I did get my toilet paper delivered.) I checked the bed sheets and honestly, they seem (smell) clean, so I'm moving forward with the stay. But this is just really disappointing, and entirely avoidable.
Avaliou em 7 de Julho de 2021
Planned a beautiful birthday weekend in Milwaukee to attend the Deer District for the Bucks game Sat night, Checked in Friday and was disappointed to know that NONE of the amenities were available, No bar, pool( 96 degrees out on Sat , all we wanted to do was swim) or workout rooms were available ! In the room there was no toilet paper or towels! It was crazy.....The BILL FOR 2 DAYS WAS OVER 300 AND and we literally had nothing to do at he hotel, the pool was the main reason we decided to stay there. We also asked for a microwave and fridge to be out in our room and left for the day, by the time we had come back , this had not been done. The guy who drives the van at night was very helpful in getting us both the fridge and microwave. I would recommend you book directly through the hotel , so if the amenities are not available you can get a refund, we booked through a third party and were told we could not get discounted rate or refund. Please call this property to ask if these amenities are available, will save yo time and money. We were very disappointed with the condition of the hotel , the windows were dirty, had to question weather the sheets were clean, carpet in room was disgusting. All they had to offer in the morning was a pot of coffee. I will NEVR stay here again.