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Avaliou em 7 de Junho de 2021
I had a week stay here for a work trip. Work paid for the week stay in advance and they scanned my personal card at check in just for incidentals. Day of checkout, I saw they charged the entire stay on my card. I called, they said sorry and fixed it. Two days later I saw another charge so I called, they said sorry and that they would fix it. They did, again, and two days later I saw another charge for the entire stay on my card. I called and spoke with the front desk manager who said the whole mistake is because the person who checked me in "swiped over" the company card accidentally so they needed to speak with my work to get the original card info. At this point I was really upset because it was my third time calling about the same issue and kept getting different excuses. I mean a small charge? Sure, no big deal, but an entire weeks stay? Ridiculous. I spoke with work, they said they would call and take care of it. A week later the charge was still there. Followed up with work and they said they were under the impression the issue was fixed... this time I requested to speak with the general manager. I got a hold of the GM, Abdul, who said it's their policy to always charge the incidental card for the entire stay for security reasons. I've stayed at hundreds of hotels and have never heard anything like this before. Also, why is this excuse now just coming up two weeks later on the 5th call to them? I had to call work again about this place and they ended up having to mail me a check to reimburse me - but not before asking "what kind of shady place did they book you at?" Needless to stay not me or any of my coworkers will ever stay here again.
Avaliou em 26 de Maio de 2021
Great location. Covered parking. Friendly staff. We stayed in the 2 queen bed suite with pull out bed. 2 queen beds were in a separate room with a door. Queen beds were super comfy. Pull out bed is very springy and not comfortable. . This room was perfect for me, my husband, and 2 teenagers. Very quiet. Bathroom is small but the 2 rooms were nice sized. Comfortable temperatures. Will definitely stay here again if we get the chance.
Out of Town Guest Hotel
Avaliou em 16 de Setembro de 2020
The bride and groom picked this hotel for the out of town guests for their wedding. The location was great. There was places to eat and drink within walking distance of the hotel.
Downside it was during COVID 19 so no room service or restaurant in the hotel itself.
Reliable and Clean
Avaliou em 28 de Junho de 2020
In these days of funky travel, it was nice to have a place to stay while out of town that made you feel confident. No bar, restaurant, but the pool was open and the property was well kept. Very glad we returned.
Business trip, great customer service at bistro and front desk
Avaliou em 3 de Março de 2020
Marie and Niruta made sure my order at the bistro was done right, especially with the morning rush, thank you!!!
The 3/3 morning staff, a younger gentleman, was super nice also making sure I was well taken care of.
Right across the convention center and restaurants. Rooms are okay, big but carpet looks very dated. Some updates such as sinks look updated.