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Wrong room and More
Avaliou em 26 de Agosto de 2021
We reserved a room in April for August, 2021. When we got there, Jordon noticed that we had a Queen with a note on the reservation that they would give us a King if available with the remodeling. Jordon at front desk said we are upgraded to a King. Went to the room and it was 2 double beds. Phone in room did not work. Tried cell phone for front desk and was on hold until it hung up. Finally got someone in reservations and she was on hold for over 5 min, finally I walked to the front desk. He also said there were no Kings, but the last one that was reserved was late July and they had not given it to us, when it was listed for us on the reservation. Jordon then said those are hotel style queens. They are so short our feet would hang off. Finally he said his manager will be back in 5 min and he will call me on my cell. About an hr. later, I walked back and there was Joe. He asked for my side of the story. Then said he has been in the business for 20 yr and has a few things up his sleeve. Well, we finally got a King room. This was also in the remodeled section. AC was set at 68F but temp was at 64F. Set at 72F and left for banquet. When we returned, it was at 62F, and no way to turn it off. Finally got the fan to very low and went to bed, and told them in the morning. Not a pleasant weekend with Jordon's attitude or the room screw up. Then we also had a friend tell us during the banquet that night they reserved their King just 2 weeks earlier. We also know of 2 other friends that room keys did not work, not only once, but twice.
Nichelle was wonderful.
Avaliou em 6 de Agosto de 2021
I got lost trying to find my room (this is big place), and Nichelle (front desk) came to my rescue, walking with me to make sure I got on the right elevator. She was just wonderful, so friendly and kind. She checked me in very efficiently as well, even though I was a few minutes early. The room was awesome too. Clean room, comfortable bed. The hotel is undergoing a renovation, and I was in one of the newly renovated rooms. So nice.
Avaliou em 3 de Agosto de 2020
Phil at the front desk was amazing! Booked the wrong weekend and he was very accommodating going out of his way to fix my error. Thanks so much Phil for your assistance. Great stay at the hotel, close to many restaurants and shopping. Would definitely go back again.
Avaliou em 3 de Julho de 2020
Stayed here on the way up north with family. Booked from the road and kids wanted a nice pool. Website showed 5 pools and several other amenities for kids(ping pong, arcades, b-ball hoop...etc). Overall the hotel is a little outdated but the property is being remodeled. Would probably stay here again but not in 2020 as the extensive remodel made this feel like you construction zone. Currently it has one pool and 2 hot tubs. The open pool is fairly small and most likely not usable on a weekend due to social distancing. Went to grab a paper at the lobby and they are not offering papers during Coronavirus was what they said. Was a little disappointed with stay as website makes this look like a much better hotel than its current state. For the price stay in a cheaper hotel as the only open pool here is nothing special (think fairfeild inn size).
New Years - great fun poolside !
Avaliou em 6 de Janeiro de 2020
This was our 3rd family New Years Eve - great sports area makes it our favorite place to go. Basketball, volleyball, arcades, pool table, ping pong, kids play area and several pools and 2 hot tubs. Stay poolside or corner suite if you can !