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Great Hotel and Location
Avaliou em 27 de Setembro de 2021
Talk about a great destination location for a weekend away. This hotel has plenty of space for your event, a great waterpark and arcade for your kids for hours of endless fun, and finally attached to the mall for shopping or access to the food court for meals. Put this location on your list of places to visit.
Could have been better
Avaliou em 2 de Agosto de 2021
1) You can walk in the mall without going outside
2) Close proximity to a variety of restaurants
3) The water slide park was definitely a draw, and it is complimentary for guests
4) We upgraded to a suite and it was decent size
1) Our room wasn't clean....
Right away as you entered the room the air was musty and old. Both my kids complained about the smell.
The beds were made, and there were fresh towels. But the room was barely vacuumed from the guests before (lots of crumbs on the floor). Especially beside the bed. My kids found several old pizza crusts on the floor, and old Dorito bags.
We called housekeeping, and they took the pizza crust, and did a quick vacuum around. We asked about the smell, and they asked what it smelt like because they didn't smell it (probably in it for too long). We walked to Target to get a can of Fabreeze and nuked the hotel room. That made a difference.
The waterpark was fun, but....there is not a single employee on duty in the waterpark. No lifeguards, no employees telling your children when its safe to go next. We saw chains for 10-12 kids numerous times, kids standing in front of the waterslide playing a weird came of "chicken". At least two kids collided heads and kept doing what they were doing. I just told my boys to avoid those kids and have fun.
The video game were fun, but a complete money pit.
All in all the hotel was serviceable but I probably wouldn't stay there again. I would probably opt for a quieter hotel with a normal pool.
Great beds and pillows
Avaliou em 11 de Julho de 2021
Staying here as we travel with pets and the grandkids can use the slides and swim. It’s convenient and fun.
The room was nice however did have faint pet odors. We were close to an exit so easy access to take the dog out if there were any grass nearby. This was our biggest problem. No pet area for a pet friendly hotel just doesn’t make sense.
Clean, but disappointing
Avaliou em 19 de Abril de 2021
The room was clean. Front desk service was ok. The house keeping staff was very helpful and friendly. The Sunday morning breakfast buffet was horrible. The only beverage offered was coffee. We had to purchase juice from the vending machine out in the hallway. We woke up on Monday early hoping to grab a quick bite from the buffet before leaving town. Our check out receipt that was slipped under our door stated that there would be a breakfast buffet offered to us that morning.. When we got there, the doors were locked. We then proceeded to the front desk to inquire about it, we were told there was no buffet. Instead, a small table was set up with brown bags stuffed with water, granola bar, two mini muffins and a nutrigrain bar. The sandwich bags had packets of instant oatmeal and a Styrofoam bowl. What a joke. On a positive note, the young man working in the lounge was very pleasant and our drinks were to our liking. We are choice privilege members, but will not be staying at this particular property again. Will go back to Comfort Suites. We attached a picture of what our Monday morning breakfast buffet consisted of.
Nice place but really poor service
Avaliou em 10 de Setembro de 2020
Our room was a pleasant surprise, clean, up to date and comfortable. But unfortunately in order to get to the room we had to pass through the front desk and deal with the rudest, most uncaring front desk staff person we have ever encountered anywhere. Her attitude and treatment of us was truly unbelievable. Despite the rest of our experience we will never stay here again and will warn others away as well. Get rid of her- and it would be a great place to stay.