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Avaliou em 20 de Agosto de 2021
What a wonderful two bedroom condo! Beach decor at its finest. Everything needed is supplied for a fun trip. Perfect OC location-sandwiched between the ocean/boardwalk and bay. It’s walking distance to both.
Avaliou em 15 de Junho de 2021
Don't let the Sonesta name and the value fool you. You will enjoy your stay. It's not the fanciest hotel, but it's well managed and maintained. The staff is friendly and offered additional amenities to make my stay more enjoyable. The room was clean, comfortable, and had everything I needed for my stay. The location is also very quiet and peaceful. If you are on a budget but don't want to sacrifice quality, this is the place for you.
Friendly Staff & Good Amenities
Avaliou em 13 de Julho de 2020
We enjoyed a 6-night stay at the Candlewood Suites Earth City. We like that all rooms have a kitchenette and the facility offers (free!) laundry. Parking is easy. Since housekeeping is only offered once per week you may need to ask for clean towels or other supplies at the front desk.
Note that this property, unlike 3 other Candlewood Suites we used in the past few weeks, will charge your credit card the full amount of your stay at check-in (not just an authorization/hold).
Staff were consistently friendly. Special shout-out to Andre and Greg, who always said Hello and smiled as we entered.
A quiet location and comfortable sleep
Avaliou em 8 de Setembro de 2019
This location is tucked away in Earth City business park. A very quiet location that is convenient to interstate and getting to where you would like to go. Close location to old town St. Charles and was access to highways leading to St. Louis.
The staff were most helpful, professional and very nice. They were very kind to offer help when needed and down to earth hospitality.
The room was well organized and comfortable. Chairs needed to be replaced, but other than that, the room was in good condition. The hallways had what looked like new carpet and was clean. The hotel overall appeared to be well kept.
I will definitely stay at this location again when visiting the area. Fair price for a comfortable stay. No pool, but for someone who is coming and going a lot, this was an ideal location.
Avaliou em 9 de Abril de 2019
It is a rare occurrence how one member of staff can ruin a vacation experience, but that is absolutely what just occurred for my family during our spring break trip (April 4-7).
This is an older Candlewood that is maintained rather well. It was clean and, although not particularly impressive, average and acceptable.
This was a spring break getaway for my 11 year old niece her cousin of the same age. I had originally booked a Holiday inn Express in a more centralized location, vitally important to us, due to the the indoor pool. Not long after, I found an affordable Staybridge Suites, also in a good location. The downside was a lack of indoor pool. So I called the front desk and was told that their guests had complete access to the indoor pool at the HIE located across the street, which is very common.
Eventually I located this Candlewood location for an even better rate. Like most (or all) Candlewoods, there is no indoor pool. So, yet again, I called the front desk and was GUARANTEED that hotel guests had access to the indoor pool at the Holiday Inn located across the street. I booked for the three nights based on this information, even though this location was quite inconvenient compared to the previous two mentioned.
Upon arrival, I was greeted by a friendly and helpful front desk clerk. The same could he said for every other staff member I encountered. With one glaring exception.
During check in, I inquired about how to access the indoor pool at the Holiday inn. Before the young, African American desk clerk could even respond, an older, mostly bald white guy (likely some kind of manager) inserted himself, clearly annoyed, by claiming he had never heard of such a thing.... implying that I was lying about my discussion with a desk clerk the prior evening.
I had to ask him to please reach out to the Holiday Inn to find out the details, since this was something I had been promised. When I had to come back by the desk on my own, this older white gentleman proceeded to claim that after contacting the Holiday Inn, he was told that it was not a possibility dye to "liability concerns." Even though the hotel in question actively rents out their pool to non guests for birthday parties, etc. This gentleman offered no apology, no alternatives and was quite clearly annoyed at having to be bothered in the first place.
We ended up having to pay really pricey fees to a local community recreational indoor pool 20 minutes away.
This older white man was rude, aloof and offered no help. I am really quite interested in the special liability concerns that kept this hotel from being able to fulfill the promise made to my family and I myself. I would, in particular, like to know why it is not a liability concerns for other IHG properties in the same city to have an identical set up. Even if this particular Holiday Inn claimed that, could this gentleman not have asked about us paying a small fee? Sign a waiver? Anything....?
This particular fellow was consistently rude to us and was over heard being rude and demeaning to other coworkers.
This one man lowered a probable 4 or 5 star review to 2. I hope IHG takes note and deals with this manager/team member appropriately.
I would urge those traveling through the area wishing to use IHG to chose any of the other great and affordable properties that are no doubt filled with entire teams willing to go above and beyond to satisfy guests needs, meeting IHG standards.