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Almost the worst place I've EVER stayed
Avaliou em 1 de Setembro de 2021
This was a nightmare from the start. We reserved an "accessible" room since I am in a wheelchair. The door would not open, back to lobby, key reprogrammed, door won't open. They tried it themselves and declared that the battery was dead, so would need maintenance. Offered another "accessible" room. That's when I should have invited Stephen King in to start a novel.
The room was small, dirty (esp. corners and along edges), and definitely not accessible. The hotel was booked up and I could not find anything in my look around area hotels, so we were stuck. The toilet was 15" tall (below standard height), so we questioned that. Were told it is accessible because there are arms on the toilet. Well, they must have been put in a long time ago, because they were very wobbly and of no help from that low height anyway. There was also an non-adjustable shower bench present, but it too, was only 15" high. I couldn't have lifted my leg high enough to get over the tub wall anyway. We had to go buy a "booster" seat for the toilet so that I could use it.
My husband took a shower and stayed in his bare feet. A while later he noticed that his feet were black. (ewww). We had a roll-a-way for a third person and that was so old I think it came off of the Titanic. The "cot" was flimsy and lumpy. When it was open, there was no room to get around it or out of the room, should we have needed to. There was no desk or table available. The towel rack was installed so that we all had to watch our heads when getting off of the toiled, lest we poke an eye out on the corner of it. There were not enough outlets and they even had a lamp plugged into the microwave. The sink spigot was too short to adequately wash one's hands and we later discovered filth at the rim of the under-mounted sink.
The wi-fi was intermittent and slow. We could only access it with my laptop, but not with any of the phones or a tablet we had with us.
We decided to look around outside, the next day. There were weeds everywhere, Christmas decorations on the lobby door, and the shrubs needed trimming. One shrub covered a W/C accessible sign by about 7/8.
Breakfast, how awful. The breakfast area is tiny and crammed together, so it was very difficult to navigate a wheelchair in there. The second morning we were there they had no OJ (the only juice offered) or bananas. Couldn't SOMEONE have made a Walmart run? It's only 1/4 mile away. The previous morning I had dropped some scrambled eggs onto the floor and was unable to pick them up because we were so crammed in. The next morning they were still there!! (ewww). The girl running the breakfast was too busy on her phone. At one point she knocked the cover that was over the eggs and the gravy, into the gravy. She just picked it up and plopped it back over them, with it dripping gravy all over everything. I kept watching and she never cleaned it up.
What an awful experience, only topped by a place where the mattresses were so old that we had to sleep on the floor to get comfortable. That was the worst place I've ever stayed, but THIS place is running a very close second. Don't stay here.
Wear your shoes all the time!
Avaliou em 17 de Agosto de 2021
We arrived at this hotel about 3:00am after a long drive from Wisconsin and immediately we undressed and went to bed... while in bed we noticed the bottom of our feet completly black... the wood floor was so dirty that we were speechless, it looked like we cleaned the floor with our feet!
This hotel needs a total make over, everything is very old and has never been refurbished, overpricedat $89 per night.
We are Diamond members with Choice Hotels and as a benefit you get 1:00pm late check out, the manager did not want to honor that benefit and only gave us 12pm after some negotiation.
At check out we told the Manager about the dirty floor and she just talked over us not accepting the truth. We didn’t even want to drink a cup of coffee there...Stay away from this hotel!
Unauthorized credit card charges
Avaliou em 28 de Julho de 2021
This review is for the Quality Inn and Suites in Springfield MO. Do not stay there. They will attach charges to your card for expenses you did not create. They added a pet charge to mine after I checked out. I do not have a pet of any kind. The woman I called at the hotel was rude and called me a liar. She had a Middle Eastern accent and was hard to understand. It is theft from them attaching these charges. She said there was dog hair in the room. If there was that means they do not clean very well from previous guest. I will dispute it on my credit card. I will post warnings on every place I can find to warn people. 2745 N. Glenstone Ave Springfield, MO 65803.
Will not return
Avaliou em 25 de Fevereiro de 2021
They need to stop advertising free hot breakfast. There is a banner in the lobby and a display at the counter advertising free hot breakfast. Nothing said as I checked in that it would not be available. I came down the next morning and was instead given a "bag breakfast ". If I had known I would have got up earlier so I would have had time to go somewhere decent. In addition the place is well worn. The staff , indifferent and the ice machine didn't work.
Horrible customer service
Avaliou em 12 de Novembro de 2020
A completely awful experience! Will never go back and do not recommend it AT ALL. I couldn’t get any sleep because there was a man screaming in the parking lot for almost two full hours. He appeared to be on drugs. The lady who works in the morning is rude, mean and hateful. Will not give you a late check out. The woman at the desk in the morning came by the room to make sure that I was going to be out of the room in time & stayed that I must be out at 11 or they will charge for another day. I told her that I already knew this. Then at 10:51am they called the room bugging me again about if I was going to be checked out in time while I was on my personal phone conducting business. I again reassured them that I would be gone by 11. It didn’t end there. Because someone came by the room a second time after the phone call telling me that I needed to leave by 11 AGAIN. Seriously?! Outlets didn’t work by the bed. Phone in room would not make out going calls. Tried to deny me using my PayPal MasterCard which is a normal credit card. Homeless people breaking into cars and lurking around the hotel. I tried to go back to speak to someone about the experience but stood at the door that you have to be buzzed in to open up and no one ever let us in. We waited 10 minutes and no employees responded. Then tried calling the front desk and it just rang and rang and rang. I will be getting ahold of the corporate office regarding the way I was treated. Way too expensive and treated horribly.