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Avaliou em 17 de Outubro de 2015
e um hotel economico que vale a pena para quem quer pagar pouco por uma noite. O hotel esta limpo, confortavel e bem localizado. Vale a pena visitar para o cliente de negocio ou para quem precisa ficar no centro da cidade.
Some rooms need update
Avaliou em 25 de Outubro de 2017
First room on 1st floor was dirty, thin sheets hair in shower and sink was clogged. Informed front desk they provided room 409 which was great it was clean remodled new tile in shower and had a great view. Front desk gentleman was great. Breakast didnt have many options and wasnt that great. Shutle is wonderful to get around town
Bad area & needs maintenance
Avaliou em 5 de Julho de 2017
AC ineffective due to air leaks (sunshine through AC hole in wall around edges). Hotel hot and uncomfortable. Bad area (based on what I saw and didn't see). Excellent staff, though, typical of a Mexican hotel. They pride themselves on service and did all I asked. Language was a barrier but manageable. Non-potable water in room and no bottled water given for brushing teeth, etc...
Underwhelmed and scared
Avaliou em 18 de Janeiro de 2017
My friend and I booked a stay for 4 days in January 2017 at this hotel, thru Expedia.com. While we were on our way to the hotel from the airport, our taxi driver warned us that the neighborhood was unsafe. Our fears were confirmed when we checked in, and the hotel employee told us to be careful when walking around the neighborhood after dark. The hotel is located in a busy part of town, near churches and open air markets. While B. Juarez avenue is wide and busy, the side streets are narrow and somewhat scary.
Amenities at the hotel were less than standard. The room was clean, but smelled. After we complained, it was freshened up and re-cleaned. The "gym" at the facility was poorly furnished and every single machine was broken. The "continental breakfast" consisted of yogurt, cereal, 2 kinds of fruit (somewhat fresh), orange juice (watery) and coffee.
We complained to Expedia.com, but the hotel manager played hide-n-seek with expedia agents for 24 hrs, and then claimed that it was too late for us to cancel without a penalty. Ultimately, since the hotel refused to refund for the remaining days, we ended up having to stay at this hotel for the remainder of our stay. We were upset with expedia for allowing the BW hotel manager to play us this way (not sure who is at fault here, maybe both the hotel management and expedia customer service).
Several local citizens warned us to be careful around the unsafe neighborhood during our stay, and asked us why we wouldn't move to another hotel in a safer area (sigh!). They also recommended that we NOT use the green taxis, and exclusively work with Uber. Using Uber was fairly easy in Monterrey, and the drivers are usually vetted for safety and can understand English a little better. However, just be vigilant and careful with everyone, especially not flash your dollars around public areas.
Overall, our stay at Bestwestern Centro hotel was below average. I would NOT go back and stay at this facility again.
Generally speaking, it is safer to stay in San Pedro area of Monterrey, rather than in town. This area is cleaner, nicer and safer. Naturally, hotel rooms are more expensive to book in this area.
Needs a lot to be a good hotel
Avaliou em 7 de Agosto de 2016
The location is terrible, we stayed there by mistake, I got confused. But I thought since it was a Best Western is would be fine. Rooms are clean, but everything is old, even de sheets and carpets! The continental breakfast that is included ends too early and it's definitely not worth to wake up. Service is nice, but still I wouldn't stay there again.