Serviços deixam a desejar
Avaliou em 7 de Agosto de 2019
Hotel bem localizado, praticamente em frente à mais importante praça da cidade. Possui boa estrutura de apoio para convenções e negócios e instalações confortáveis. Os serviços, entretanto, deixam a desejar. Precisei solicitar varias vezes a montagem da cama no sofá cama da suíte; não havia governança disponível à noite. Frigobar vazio; é preciso comprar os itens antes. Tirando esses inconvenientes, um Bom hotel.
Avaliou em 7 de Novembro de 2014
lugar bem aconchegante, lugar ideal para quem gosta de conforto e sem pagar muito caro. Eu indico esse lugar, pois eu gostei muito e voltarei mais vezes com certeza. sem duvidas esse é um ótimo lugar.
Férias em Monterrey
Avaliou em 20 de Junho de 2014
Hotel muito bonito e bem localizado. Serviço do hotel é muito bom. Café da manhã é muito bom, assim como o almoço e o jantar. Se você tem carro o Hotel possui estacionamento com manobrista. Recomendo!
No Air Conditioning No internet,
Avaliou em 3 de Junho de 2021
The property is somewhat nice. But if it's 74F outside they will shut off the chillers and the entire hotel will be very hot. If you want your room to be 70F don't even consider staying here. You will never achieve a temperature below 76F. If you think you will be able to connect to the internet to do your work, forget it. There is no internet in this hotel. The TV is fuzzy. The property seems nice at first glance, but they are penny pinchers and they don't seem to care if guests are miserable. I have stayed in this hotel a few times because of the good location. But because I have experienced the exact same issues with the AC on every stay, I have decided to not stay at this hotel again. The decision to turn off the chillers when the outside temperature drops a little is going to destroy this property. I can adjust to many situations, but I can't adjust to being HOT! I read lots of other posts about this hotel not having AC. I should have trusted these other reviews.
Location, Location, Location
Avaliou em 22 de Novembro de 2020
I selected Hotel Krystal Monterrey for eight consecutive nights in November 2020 for my tourism-related visit to Monterrey. The location of the hotel in the center of the city, the high ranking of the hotel on TripAdvisor, and the very positive description of the hotel in the Lonely Planet Mexico guidebook were the main reasons for me selecting this lodging.
Making a reservation was a simple and straightforward process. Using the hotel's official website, I selected my preferred room type (King Junior Suite – Bed and Breakfast) and dates of stay. After entering the details of my credit card to secure my reservation, I was immediately e-mailed a reservation voucher, which I eventually printed and brought with me when I departed for Monterrey.
When I arrived at General Mariano Escobedo International Airport, a taxi from the airport to the hotel was a fixed fare of $300 MXN and took about 30 minutes in light afternoon traffic. And when I arrived at the hotel, the check-in process with the receptionist, during which I paid the balance of my stay in full and received my room key card, was fast and efficient.
The bedroom of my room (#317) featured a king-size bed with four large pillows and sheets and comforter of excellent quality. Two nightstands, a small round table with two chairs and an overhead lamp, a dresser, an armchair, and a flat screen television with satellite were also present. An adjoining room contained a writing desk with chair, sofa, two end tables, an armchair, a closet, and a flat screen television with satellite. In-suite amenities included adequate air conditioning and wi-fi, an iron and ironing board, and a security safe. The sweeping view from my room was of the Plaza Hidalgo, buildings nearby and in the distance, and mountains located to the south and southeast of the hotel.
The bathroom featured a walk-in shower stall with rainhead shower head, ample hot water and strong water pressure, and large and clean towels (with an occasional stain, however). Amenities in the bathroom included a hair dryer, a makeup mirror, and a small selection of toiletries. American-style power outlets were located in the bathroom and throughout the suite. Housekeeping was quick and efficient and did an excellent job freshening the bathroom and entire suite each day. However, due to the current COVID pandemic, housekeeping was not automatic and had to be requested daily, either through the receptionist at the front desk or directly through housekeeping staff.
In the mornings, breakfast (included in my rate, otherwise it’s $260 MXN) consisted of pre-prepared plates of sliced fruit (pineapple, papaya, watermelon, and cantaloupe) and pan dulce (two to three small pieces). Eggs cooked to your liking were also served (I chose eggs scrambled with cheese and pieces of bacon), as well as refried beans, orange juice, and coffee. This breakfast setup was the result of the suspension of the hotel’s daily breakfast buffet due to the current COVID pandemic. The breakfast was filling and the service was excellent each morning during my stay (I tipped the waitstaff $30 MXN to $50 MXN each morning).
As mentioned in the first paragraph of this review, the location of the hotel in the center of Monterrey was one of the main reasons for me choosing Hotel Krystal Monterrey for my time in the city. I found currency exchange and several pharmacies in the near-immediate vicinity of the hotel, with numerous restaurants and tourism-related sites all within easy walking distance.
For eight consecutive nights at Hotel Krystal Monterrey, I paid $13,387.80 MXN ($657.81 USD). Upon completion of my stay, the transfer by taxi from the hotel to the airport took about 20 minutes in light mid-morning traffic and cost $400 MXN ($300 MXN fare + $45 MXN toll + $25 MXN tip).
For a future trip to Monterrey, I would have no problem selecting Hotel Krystal Monterrey again for my lodging, and would absolutely recommend this hotel to anyone considering staying in Monterrey for business or leisure.