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Avaliou em 16 de Julho de 2016
Tudo correu super bem. Atendimento ótimo! Boa localização com restaurantes e lojas perto. Self park sem custo. Cozinha completa com geladeira grande. Usei a lavanderia e foi ótimo! Ótima limpeza. Internet lenta mas funciona bem! Ter um carro é essencial apesar de ter restaurantes que dão para ir a pé.
Avaliou em 5 de Outubro de 2021
This is a nice place and the room was comfortable. The woman checking us in was very pleasant and helpful. We got in late at night, exhausted and went right to bed. Woke up in the morning and realized we had no towels in the room. Then went to take coffee and there was a used filter in the coffee pot. Those things make you question how much they really clean anything which is concerning.
Avaliou em 6 de Julho de 2021
I am a Bonvoy member and stayed at this hotel on 6-30-21 Checked in at 8PM went to room and found hair and old dirty toilet paper on bathroom floor. Front desk did clean it.
In morning under bed found a plastic bag, plastic bottle top and a q tip. In the cabinet was an old package of sauce.
Went to front desk and spoke with Gina. She apologized and said she would offer points to my account. As of today still do not have points
The room was not real clean and the hotel is in need of an upgrade.
I read some of the negative reviews and still decided to stay here anyway. The reviews were accurate based on what I experienced during my stay
Very disappointed and not up to standard for a Marriott property
Avaliou em 2 de Junho de 2021
Had to change rooms because first room the bathroom light was in the sink, TV not working and phone wires hanging with no phones. Second room ... dirty ... snack food on the floor and bedside light missing. This has changed my opinion of Marriott quality. Will never stay in a Marriott property again. Horrible horrible horrible. Can’t say it enough!
Great location, Poor Appearance & Operations
Avaliou em 1 de Junho de 2021
If you want to be close to downtown Scranton and have easy access to numerous locales, this hotel is right in the perfect place. Several restaurants are in walking distance and the views are gorgeous from your room. However, the hotel is poorly run. It is a dog-friendly hotel, but that also means lots of unattended dog poop outside the side entrances, to include one in the entry way that became embedded in the carpet. All of this mere feet from a designated dog waste bin. Despite being a non-smoking hotel, our room smelled of cigarette smoke the entire time, and I'm pretty sure our neighbors were smoking something one of the nights. Even with the windows open, we could not fully get rid of the smoke smell.
Additionally, housekeeping straight up did not even come to our room one day. Perhaps this is a side effect of the pandemic and being short staffed, but even on the day they did come, they failed to replace all of the towels we had used.
Finally, the breakfast at this hotel was the saddest thing I have ever seen. They might as well not have included it. Breakfast consisted of two varieties of yogurt, a few green apples, wrapped plain bagels, oatmeal packets of two varieties, and *maybe* pre-packaged blueberry muffins if you were lucky. Every time I went to get breakfast for my family, there were only a few of each of these items and I had to ask staff if they had any more in the back. They didn't even have the courtesy to provide bags to carry all this in. The orange juice that came out of the juice machine was just orange-flavored water. It was a pathetic effort at providing breakfast, to say the least. It's a shame because the hotel and rooms look quite nice, and the location is great, but it's clear that management does not pride itself on professionalism and providing the best experience to its guests. They need to better.