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Avaliou em 21 de Outubro de 2021
We have stayed at this Best Western a few times when passing through North Platte, and again we enjoyed it in every way. It is updated, clean, quiet, and comfortable. The breakfast area is huge, and the food offerings are extensive. We will definitely stay here again in the future if the price doesn't go up too much.
Nice place, great staff
Avaliou em 10 de Outubro de 2021
Hotel is very nice, clean and modern. Good breakfast, rooms and beds very nice, excellent bathrooms and amenities. Star of the show was our check in lady, she was awesome! Engaging, charismatic, professional and just a joy to work with.
No Upgrade, Please
Avaliou em 8 de Outubro de 2021
At check-in, the clerk announced she was upgrading us to a Queen Suite. When we arrived at the room, we immediately realized it was no upgrade. It was the last room at the west end of the building. The end of the building facing a busy highway with all kinds of truck noise. We returned to the desk and ask to be downgraded to our original room. We were informed this was not possible because there were no Double Queen rooms available. She assured us the traffic noise would get better after 10:00 p.m. It didn't. At checkout the next morning the clerk asked, "How did you enjoy your night?" I proceeded to tell her. She offered to give us a partial credit on our bill. Before I could respond, another person (mamagement I assume) said, "Just the comp the whole room." We appreciate management's effort to make things right. The room was spacious with several electrical outlets at the writing desk for computer, phones and hearing aids. A hand sanitizer station and a full range of items was available for a dine-in breakfast.
Avaliou em 25 de Setembro de 2021
We were greeted by the friendly and efficient staff. Our room was clean, comfortable, and quiet. The pool was clean and a great temperature for swimming. The tasty breakfast had many delicious and hot choices.
Not a very good experience
Avaliou em 20 de Setembro de 2021
We stayed at this hotel a couple years ago and enjoyed it very much so stopped again when the opportunity arose. We were looking forward to it, but there were some unfortunate experiences. When I went to check in, no one was at the front desk for about five minutes. No notes or explanations or phone. No one answered my vocal calls. Finally, the clerk came in from outside where she said she was needing to exchange a car seat. I saw her outside there, so I am sure she saw me too, and when I realized who she was, I was surprised she just kept talking to her friend and didn't come in to assist. Okay....I passed it off. We had a suite, but when we got to the room, I discovered the curtains had come undone and were just hanging down and drooping. Some of the furniture was beat up. Okay....I get it. But then we hit the Internet. There was none. We are adept at getting in everywhere (we have literally spent about five months in various hotels this year) and my husband was a techie....so it wasn't us. Hubby went to the front desk and heard her giving out phone numbers to call the company and came back to the room. SHE should do that, not the customer! I tried inverting some of the letters for the code but finally gave up. We were without Internet for the whole rest of the time. The breakfast was very good. An enjoyable time....but when I checked out and the gal asked how things were, I told her. She removed $20 from the bill...a nice gesture. But then she laughed and said she had been the one to switch the two numbers at the end of the code so she had written it down wrong. Laughed?! It was funny to her that we had no Internet when I had business to do that night? I then mentioned that it was the hotel's responsibility to solve the problem and not give out phone numbers for the guests to have to try to solve it. This is where is got pretty strange. The gal said she had told my husband to bring down his computer ("just so I knew") and she would help him get on....but he hadn't come back. She said that people often couldn't figure it out and she was always happy to help. (Why blame US when she had just admitted SHE had inverted the numbers?) I usually don't write this much, but overall, the situation was not stellar, and I have other options and will take them in the future.