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Still Pissed to the max
Avaliou em 3 de Julho de 2018
I had a reservation for 1 night at the Suburban Extended Stay on June 23rd. I arrived at the hotel at about 10 am and was told that there was no early check in. I said "that's fine. Can i still pay for my room" in which the lady said yes. She took my card, charged it and i said that i will be back later for the room keys. I come back at 5pm after being out all day for the room keys and the guy at first couldn't find my reservation. Eventually he found it and gave me keys for room 125. Well when i got to room 125, it was a total mess. The room had not been cleaned at all. I went back to the front desk and demanded a full refund. I did not want another room. He did refund me my money but i had to end up cutting my vacation short and return home. I have family from Pennsylvania here visiting me and this was totally unacceptable. Attached are the pictures of room 125. I have not heard from the hotel after emailing them and calling them twice.
Hotel ok, other guests are not
Avaliou em 29 de Maio de 2018
The location of the hotel is great. Centrally located with easy access to the interstate. My room was clean and the rose shape left on the toilet paper roll was a nice touch.
My issues were with smell, noise and the other guests. Frequently I smelled marijuana from multiple areas of the hotel and especially around 9 pm and 6 am in our room (#246). I tried putting a towel under the doors to block the smell from coming in but it didn’t help. It was strong and lingered. I expect this smell in somewhere like Denver, CO but not in Charleston, SC. The walls are quite thin for an extended stay type place. The neighbors woke up at 6 am, yawned in a yelling fashion, turn on the tv then started cooking and apparently hitting the weed to start their day. The weed smell was throughout the hallways so I know the hotel staff could smell it. I would consider staying here again but it won’t be my first choice.
Wouldn't stay here again
Avaliou em 9 de Junho de 2017
Family member booked this hotel because it was the only affordable thing we could find near the cruise ship port. While driving down from Virginia the hotel calls to say they were having some construction going on and needed to change our rooms. We had booked 2 rooms with 2 queen beds and one with a pull out sofa for 6 people (we're traveling with 2 kids). They asked if it was ok to give up rooms with kings instead. It was just for one night so we said sure. Get to the place to check in and was told our rooms are one queen bed each. No other rooms available unless we wanted 3 single smoking rooms which was out of the question. Our kids wound up sleeping on the floor. They did give us extra blankets and pillows but still. There was an overpowering smell of some kind of fruity stuff in one of the rooms. Also in the bathtub there was some kind of fold out bath seat I'm guessing was for handicapped person. Couldn't close the shower curtain because of the seat and water was everywhere. Rooms were clean but that was about the best thing about it. Luckily one night was all we stayed so it was tolerable.
Don't plan on sleeping...
Avaliou em 18 de Março de 2017
Booked this hotel as someone who is generally pleased with Choice hotels, found a good rate, and thought having the kitchenette could help save some money on dining out. My wife and I were a bit apprehensive when the GPS told us to turn down what appeared to be a sketchy side street, but we arrived to what appeared to be a well kept hotel so we were relieved at first. We check in and take our bags to our room and immediately notice the room smells musty and strong of cleaning supplies. This smell never dissipated. Our first night we noticed you could hear everything going on around you, and all night we could hear stomping all around us. By the time we got settled in for the night and got in bed, the front desk was closed (it's closed 11p-7a) so nothing could be done the first night. One sleepness night later, we head out for the day and return that evening. This is when the nightmare began. Around 8pm, our neighbors start all out screaming and sound like they're tearing the place down, and these walls must be paper thin. You could hear cabinet doors slamming, room doors slamming, and stomping all around you. We call the front desk to ask if anything can be done, and they were kind enough to come down and ask them to be quiet. Everything seemed to have settled down until around 10:30 when the place came to life again. All around us was stomping and screaming, doors slamming, drawers being slammed shut, cars out in the parking lot blaring music, and this was all night long. It finally seemed to stop at around 2am, and then picked right back up full force at 5am, this time complete with horns being blown in the parking lot. This of course made it impossible to sleep. I'm not one to be picky with hotels as long as they're clean, but if you value sleep at all, don't make the same mistake we did. We brought up our issues again at check out and nothing was offered. Considering how much rooms go for in this area, I was hoping to get some kind of retribution.
good last minute choice north charleston
Avaliou em 28 de Fevereiro de 2017
booked room the day before stay for very good rate. the front desk staff was very friendly and helpful. front desk is closed after 11pm, but they will leave key in pickup area. had efficiency room with kitchen. room was clean and comfortable.