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Great location, friendly service
Avaliou em 18 de Outubro de 2021
Beautiful, clean hotel in the heart of downtown Palm Springs. All the staff were incredibly friendly and helpful. Stand outs were Jose and Gill behind the front desk as well as Hugo and Igor. A++ service! Comfortable bed and nice shower etc. Good gym and nice rooftop pool! Free shuttle to and from the airport. Delicious coffee in the lobby. I feel bad I couldn't get to the daily wine social hour in the lobby bar. We were in town for a wedding.
Great hotel, close to everything
Avaliou em 5 de Outubro de 2021
My wife and I stayed here for two nights and it was the perfect respite after spending the pelrevious couple of days hiking around Joshua Tree NP. The hotel is centrally located and we were easily able to walk to all of the restaurants and shops we wanted to go to. If you do need to venture out a bit further, the hotel valet is included in the rate and they do a great job!
The standout feature of the hotel for us was definitely the rooftop pool and bar. The water temperature was comfortable and a great relief from the heat. Service was also very good at the pool and the drinks and snacks were fantastic. I noticed a few reviews complaining about the cost of water from the in-room mini bar and just wanted to point out that there is a free water bottle refill station by the pool.
The room itself was somewhat of a mixed bag. We booked a suite with a spa bath and the room was gorgeous and well appointed. I was pleasantly surprised to see a built in acoustic control (white noise generator) that let you adjust the ambiance with the spin of a dial. I normally use a white noise app with a Bluetooth speaker when I travel, so it was really cool to see this feature built into the room. The room was also incredibly well soundproofed. We were on the 3rd floor and near a busy street, but when the patio door was closed the room was near silent and we felt a world away from the revelry outside.
Now for the not so good. I requested a high floor because I was hoping for a view and unfortunately, the room I got was on the 3rd floor and basically looked across a vacant lot and onto the side of another building. This was somewhat disappointing given the price of the room and the great mountain and city view photos I've seen taken from other rooms. The second issue with the room had to do with maintenance. The room was clean overall, but there were a couple things that needed some attention. First off. There was mold in the grout around the tub and a somewhat moldy smell in the shower. The toilet was also stained (i suspect maybe from hard water) but nonetheless, somewhat unsightly for a premium suite. The drains in both the tub and toilet also made very odd gurgling and ticking noises, sometimes at random without even being flushed/drained. The bathroom was beautifully finished, but overall I think it just needed some attention from the maintenance staff.
Despite this, we had a great stay and we were impressed by the staff, from the valet guys sprinting in the heat to retrieve cars, to the front desk and pool/bar staff, everyone made us feel well accommodated. I would definitely stay here again, but if I were given the same room I would probably request a different one. Given that this was a short trip and we spent most of our time around town and at the pool, I didn't feel moving was worth the hassle. Would recommend overall!
Great Hotel In A Great Location
Avaliou em 12 de Agosto de 2021
I know I'm late to the game, but this review is for my stay in 2018. Rowan is a newer hotel located in the heart of Palm Springs. You literally can walk to Starbucks and all the restaurants on the main street which we loved.
The service and staff were no surprise, typical Kimpton standard - great and personable customer service. They even offered my friend's dog water when checking in.
We requested a higher level floor which they accommodated. Additionally, I LOVED that the rooms are not 100% carpet. Hallelujah as my allergies can get a little rowdy with carpet. The toiletries were the same that I found at Kimpton Gray in Chicago, but I found the shower a little weird where if you had the option, you can literally broadcast your shower (they have curtains to offer privacy).
I gave it one less star because the rooftop pool is small, and there is only one and it can get crowded. And you have people who would wake up early and then save spots, and then never come up until around 3 pm in the afternoon which was annoying. The pool was also very shallow, and narrow. But the rooftop bar and staff are legit amazing.
I like the Rowan, but my go-to is the Avalon. Avalon may not be as nice and updated as the Rowan, but the Avalon has the Palm Springs charm, whereas the Rowan has a very corporate/business feel. And the pool on the rooftop is mediocre at best. Avalon at least has three pools, so when you want to get away from an annoying group of people you have that option. Ace's pool is also huge but probably filled with diseases in the water.
Nice room and location; excellent service, unless you need help from the concierge or front desk!
Avaliou em 9 de Agosto de 2021
PROS: Great location, walking distance to eateries&sights. All pool staff were exceptional, so friendly, professional &helpful!High bar was fun day& night, kept tidy &serviced well. The room staff was helpful, friendly& kept the room immaculate. The complimentary airport shuttle was nice, with a friendly driver, but you have to know about it &request it. Loved the restaurant &staff for breakfast too! Complimentary wine hour was lovely in the nice lobby. Deluxe King rm was spacious w comfy beds, tons of USB/outlets! Check in was smooth & the text messages were a nice touch...until we actually needed help...
CONS: Hotel front desk &concierge were no help. Normally, they're go-tos for ideas for things to do, restaurants, etc.When we needed help from them, it was like pulling teeth.I replied to a check in text that the robes had holes in them.Rather than immediate replacement, they asked if I was alright keeping them.I felt like . BTW the robes are NOT "plush," as advertised- they're thin jersey knit. We asked for ideas because our time was limited& the concierge began with "are you guests of the hotel?"Do people normally walk in off the street asking for things to do?So terribly offensive. Racial bias is the only thing that made sense. We asked about the aerial tram& he didn't think to warn us that Uber&cab return would be impossible because of its remote location! We paid extra for a driver to agree to pick us up&he said it's a known issue! It makes sense when you realize how far it actually is to get to it. Asked for help w cab transport for 6am flight &took 2tries to make it happen. No comp water or coffee maker in the room. There are 2 bottles in the room, with no note that they cost, and there are free bottles if you ask for them (odd). Ask for a room that doesn't overlook neighboring rooftops. A city or mountain view would make all the difference. The last two days needing, but not getting help from the front desk reduced our rating. We loved all the other staff and the hotel location and aesthetic.
Avaliou em 3 de Agosto de 2021
Ahmed who greeted us at the front desk upon arrival was so friendly & accommodating. He checked in with us multiple times & his friendliness & attentiveness made the experience of our stay great. Sincerely appreciated.