Informações do estabelecimento
Saída até: 11:00
9425 N Black Canyon Hwy, Phoenix, AZ 85021, USA - Phoenix, Arizona - Estados Unidos - 85021
Comodidades do estabelecimento
Saída até: 11:00
Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Avaliou em 16 de agosto de 2022
Was a little worried on staying here but the employees made me and my hubby feel better! The service is top notch for sure! We have to stay here due to our home undergoing repair due to water damage. The room itself was clean and a little smell but it wasn’t anything you cant stand. But the AGM was very quick to have that corrected! The front desk personnel were so helpful and super friendly! Damian checked us in, and the following day I had trouble with the door key (turned out the knob needed to be replaced/repaired) I was WFH so Paul (AGM) made me priority! I been to quite a few hotels and this hotel has been by far number one especially the staff and service! The area is a bit sketchy but I have no doubt the staff aren’t there to make a customers stay better. The breakfast as well is very great! Such great options! I will definitely choose this hotel again!
Old & Dirty - Super 8 Quality
Avaliou em 1 de fevereiro de 2022
We stayed in the two bedroom suite which was very spacious and good layout out. However, it was extremely old & dirty. The whole hotel is NOT usual Marriott standard. Is more of Super 8/Motel 6 standard. Musty, dirty carpets, air in one room worked great, other not at all. Carpets were disgusting. Probably can’t be cleaned , need replacement. Looked like someone threw melted cheese at one of the curtains. The comforter on bed had stains, I felt itchy the whole time. TONS of obvious drug users & homeless all around the property. Loud all night. Did not feel safe. All the hotels in this area are pretty much the same quality. I suggest looking towards Scottsdale, worth the extra $$. The best things were the afternoon manager NOT the new hire who had no customer service skills, but the gentleman you could tell had been there awhile. He was great at check in. Also the older woman at check out was very friendly & helpful as well. I was ready to leave as soon as I walked in the room but unfortunately nothing was available in the area I needed to be in. Marriott should be ashamed of the quality of this hotel. Will not be returning!
Avaliou em 14 de dezembro de 2021
I recently stayed at Towneplace Phoenix north and wasn’t sure cause the area of town and heard a few stories but they didn’t match up great hotel amazing staff didn’t have any issues there whatsoever and I would def recommend other people to stay there and I would also stay there again myself. Great people and staff couldn’t of asked for a better stay.
Avaliou em 13 de dezembro de 2021
This is such a great place to stay the staff is great all the time the rooms are very spacious and the cleaning staff is great l will definitely be back on my next trip great place and people and management
It's way past time to upgrade the furnishings!
Avaliou em 18 de junho de 2021
This place could be very nice. BUT, it's very dated. The furniture was worn and sagging, so much so that it was very uncomfortable sitting on the couch. The threads were tearing and hanging out on the upholstery and the wood was scratched pretty badly. I don't know if animals had been in the room or if it was just normal wear and tear (probably both). Maybe keep just certain rooms for animals and save the others for non-animal usage. Anyhow, It was definitely due for upgrading. This was probably one of the most outdated of the Marriott affiliate hotels we've stayed in and we've stayed in a LOT!