Avaliação dos hóspedes
Pontuação dos viajantes
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Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Won’t return unless all other options are unavailable.
Avaliou em 9 de Outubro de 2021
Pluses: located near a nice walking path along the river. Room had a pleasant view of the river.
Negatives: almost nobody wore a mask in this hotel. Crowded breakfast - no masks. Elevators - no masks. This was disappointing to us. Also very limited drawer space in the room.
Great customer service
Avaliou em 1 de Outubro de 2021
These folks answer the phone at 2 AM and were able to welcome me with a smile and an available room after the nearby Hyatt couldn't seem to honor a reservation by opening the door or answering the phone.
I stayed here 1 night, they gladly stored a suitcase for me for a week while I biked the GAP and C&O, and then welcomed me back with a smile (reservation this time) upon roughly midnight arrival from the train.
I was on the side away from the train track both times, but heard absolutely nothing all night. Room clean and comfortable, resulting in good nights of sleep.
With COVID still in the environment, they've done an above average job on free breakfast with plenty of space to spread out and eat, and everything well stocked.
While there are COVID reminders for spacing and elevator use, masking is mostly absent. Food service staff was masked.
Considering size of rooms, location and big city, this is really a good value as well. Plus, they let me take bike to room.
Quickly reminded as to why I NEVER stay here.
Avaliou em 27 de Julho de 2021
I'm always reluctant to stay here based on a bad first experience I had years ago, but my hotel of choice was full up, so I landed here. I wasn't surprised to find that it's even worse now than it was back then. Between the old mattresses, the constant train noise from the tracks 10 feet behind the hotel, and the lack of any soundproofing measures whatsoever, I find it very difficult to get a good night's sleep here. At all hours of the day/night, you can hear every door slam in the in hall, every conversation that wisps past your door, and, if you're really lucky like I was, the ramblings of a disgruntled housekeeper venting her frustrations about how bad her job sucks. I was also quite disappointed that the outdoor patio was completely closed. Not just that, but it clearly hasn't even been maintained at all. With all the weeds and junk growing out there, it looked like a scene from Jurassic Park! So much for enjoying a nice summer evening outside... However, the absolute crown jewel of disappointment would be how dirty the hotel was. As I said, the housekeeper clearly had a poor attitude to begin with, so I'm not shocked that the finer points of service were completely overlooked. My advice: be sure to inspect any- and everything before using it. When I went to make a cup of coffee, only one cup was still wrapped in plastic; well, that's because the other 3 were all used! DISGUSTING!! I've included pictures of one of them for reference. After this experience, I'll never stay here again. I'd rather stay across town and fight my way through Pittsburgh traffic to get to the South Side!
Filth in the time of Covid
Avaliou em 2 de Junho de 2021
I have never stayed in a filthier hotel. I had to call the desk clerk to see for himself. The sheets were dirty, every table top was smeared and sticky, the bathroom was definitely not clean (disgusting). There were no other rooms available. The very sweet desk clerk cleaned the bathroom and my sister and I changed the sheets. There was pepperoni and pizza on the floor and crumbs in the sheets. All this in a time when we are supposed to be using caution and sanitizing everything. Gross!!! I will never stay at SpringHill Suites again.
A little noisy
Avaliou em 24 de Maio de 2021
I thought the hotel was clean and the staff was very nice. The downside was that it is right beside a train track and many trains went by even during the night. Very loud. Also, don’t let them put you in room 610. It butts up against the elevator and that was all night long too. Ask for a room on the River side of the hotel and not by the elevator