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Resumo das pontuações
Initially worry turns to a pleasant stay!
Avaliou em 21 de Maio de 2018
We booked this for our a special anniversary trip via Travelocity. The selling point for us was not just the location, but amenities of daily housekeeping, luxury toiletries, and fresh bathroom/beach towels as needed (we're on vacation, afterall!). The worry came when I tried to contact the property (no front desk as noted), but couldn't get through on the given phone number. I called Travelocity and the rep also had same issue but finally provided me with an email address that went to the manager: Andrea. He was very kind and explained that this property is a condo rental and thus there is no daily housekeeping and in general, guests provide their own supplies. When I explained I booked specifically based on the (mis)representation on Travelocity, he was sympathetic and went out of his way to provide some dish soap/sponge, hand soap, shampoo packets, toilet paper and washcloths, bath mats, and bath and beach towels. He was also very kind to give us a bottle of wine for our anniversary!
There is also no laundry onsite, but in PDC, it's not hard to find a laundromat. We ended up just reusing our towels instead of washing them since it was a 4night stay. Also per policy, there is only 1key and 1 keycard for the main entry per unit. This made it tricky to do separate activities-we had to time when to meet at the front entry since only 1 of us had the key. Nonetheless, we made do. The WiFi and tv initially didn't work, but the friendly maintenance guy (name?) and Andrea were so quick to respond and take care of it. Afterwards, the signal was strong and dependable.
Our view of 5th Avenue from our room was perfect. We cooked daily--a spatula would be helpful to add to the kitchen supplies. Also a broom and dustpan in the suite would be helpful since the floors got a bit gritty with crumbs and sand that our shoes tracked in. This is also a great spot to access Mamitas Beach Club-such a short walk! We'd then return and swim in the beautiful rooftop pool. It's not deep, but long enough to do leisurely laps.
We would definitely stay again. Thank you Andrea for your accommodations! Such a pleasure to meet you in person. We wish you the best!
Avaliou em 2 de Janeiro de 2018
Husband and I come to PDC annually for the Dec holidays. We’ve stayed at this location several times when it was “Hotel Quinto Sol” and loved it. We were bummed when it closed down, but when we saw it reopened as Remodeled Suites Quinto Sol we were excited and curious
We’ve been staying at Live Aqua & Thompson in recent years which I know is different but like I said we loved it when it was Hotel Quinto Sol so I’m comparing to the older location
Do not book here if you expect to get the treatment of a boutique resort.
location- right on 5ta and just a short walk down to the beach
Kitchen - full size fridge stove etc
Fairly new Suites with balcony’s over looking the strip
Rooftop pool was nice although it could use some umbrellas for the super hot days
AC worked very well
If you plan on arriving any earlier than check in time (3pm) don’t expect them to rush to try an accommodate. We were made to wait until 3pm and even then our room was not ready, they told us to wait at the rooftop and that they would come get us... still I went down at 3pm and was told there was an “issue” with our room. Turns out they had let the previous people stay well past check out and now the maids had to rush and clean the room. Room smelled of dirty rags, and to make it worse they had wiped down everything with bleach and didn’t not warn us, now my expensive black top I had worn on arrival is ruined. I did not complain as I didn’t want to have a bad vibe starting off my vacation.
Safe box - did not work, we were carrying a large amount of cash and this made me feel unsafe. I called front desk an a young lady came to help, she was unable to fix it but brought me the master key and told me not to lose it since they had no other way of accessing the safe.
Bed sheets did not look clean on arrival. We ended up going to the local market to buy bedsheets to sleep on.
They only provide one shower towel per bathroom
Sofa looked dirty with crust in the crevices
Bathroom had very small rusted trash cans. They should consider some a bit larger especially if it’s not recommended to flush toilet paper.
Hot water only lasted about a good two minutes
Upon check out I was told I owed 15$ for a dirty/stained towel that they were unable to show me, I paid it just to leave since I had a plane to catch. I should have showed them my bleach stained shirt and had them reimburse me!
Also extremely LOUD during holidays. They had a DJ across the street that went on past 3am which made it very difficult to sleep
Overall would not stay here again
Moderne Unterkunft im Zentrum, leider nicht so sauber.
Avaliou em 6 de Janeiro de 2018
Wir haben und für die Unterkunft entschieden weil sie zentral liegt und es zwei Bäder gibt. Die Schlafcouch war leider sehr durchgelegen und auch sehr schmutzig. (Festgetrocknete Kotze 🤮 vom Vorgänger...) Die wir dann weggewischt haben...
Die Ausstattung ist sonst sehr modern. WiFi ist überall vorhanden. Die Klimaanlagen sind sehr neu und in gutem Zustand(was ja auch nicht immer der Fall ist)
Nach unserer Ankunft haben wir uns wegen dem Boden zweimal beschwert. Nach drei Metern ohne Socken gab es zur Belohnung schwarze Füße... auch nach dem dritten Anlauf wurde es nur bedingt besser. Es liegt einfach daran das nur gekehrt wird und nur die Mitte des Raumes mit Putzmittel gereinigt wird. Echt schade, da die Unterkunft es verdient hat überall sauber gemacht zu werden...
Das Restaurant gegenüber hat Abends bis 2Uhr einen DJ oder eine Live-Band, die man trotz geschlossenem Fenster sehr gut hört... 😒
Die Dachterrasse ist sehr schön zum entspannen. Der Pool ist ok. Wie bereits beschrieben, die Lage ist echt krass, mitten im Herzen der Haupteinkaufstrasse und nur 300m vom Strand entfernt.
Also perfekt auch spontan Abends mal was trinken zu gehen.
Ach ja, das Bett ist top 👍
Alles im allem würden wir hier aufgrund der Mängel nicht wieder übernachten, die Lage und das Appartement wären sonst ok.
Avaliou em 5 de Novembro de 2017
Totalmente recomendable!!! Está justo en el centro de Playa del Carmen y a pocas cuadras de la playa. Está impecable y moderno, no le falta nada. La atención de parte de la recepción es excelente son muy educados, simpáticos y serviciales, saben orientarnos muy bien al consultarles. Cuentan con un solárium muy moderno con gimnasio 👍🏻