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Travel Agents Review of Property
Avaliou em 19 de Outubro de 2021
I am a travel agent from Canada. I just returned on Sunday from a 5 night stay at the Secrets Riviera Cancun. Having stayed at many other resorts in Mexico and the Caribbean, as well as many other AMResorts, this one impressed me.
The excellent service we experienced here started with the checkin with Hugo and Vanessa in the Preferred Club Lounge, to the ABSOLUTELY amazing service we got from Maria around the pool, our favourite friendly breakfast waiter Sergio at Rosewater restaurant but I need to mostly mention the AMAZING attentive service from David in entertainment.
Maria knew what we liked to drink 30 minutes into our stay and David knew all 6 of our names (me, my husband, my daughter, her boyfriend and his parents) within 10 minutes. Every time he saw us he called us by name, made us feel special and did such a good job!! David made our stay amazing.
Restaurants and public areas are well kept, sanitized and COVID protocols exceeded. Food was delicious and the top shelf spirits had a great selection. Rooms were very nice, they could use a tiny bit of upgrades but I think they are working on that because I saw some painting and maintenance going on in one of buildings.
One comment that I have about our rooms is that we had Junior suite gardenview with Swimout rooms but where they were located, the sunshine never hit the pool, so it wasn’t sunny or warm - so we didn’t use that feature even once. If we were to go again, I wouldn’t pay the extra for that type of swimout. The Oceanfront swimouts would be amazing as the sun hits there all day.
The difference between the Secrets Riviera and the Breathless is night and day. The vibe and the music is much more active over there. The younger people in our group liked the music and activities at Breathless for a bit in the afternoon, but I preferred the relaxing atmosphere at Secrets. Our friends spoiled us with one of the largest bottles of the Veuve Champagne for our wedding anniversary and one of the Cabanas so that was special.
We really enjoyed Rosewater restaurant, but also at at the Italian, the Teppanyaki, the Mexican. All were great - no issues with any meal we had. Entertainment at the beach in the evening was very enjoyable (electric violinist and the beach grill).
Overall, this was a great stay. I will be recommending this resort to my travel customers for a good mix of relaxing and fun, great service and special attention from the staff.
Great job David and Maria!! Keep up the amazing service to your guests!! I hope if their managers read here that they let them know what a great job they did!!
Fantastic resort with Amazing service!
Avaliou em 19 de Outubro de 2021
Our experience was incredible! We booked at last minute and had never been to this resort. We've been to many other Secrets resorts. But can honestly say this one met or exceeded all our expectations. Our check in process went incredibly smooth and our room was ready with a perfect ocean view. All the food was great at both the restaurants and the buffet.
We loved how close the pool was to the beach. The infinity pool overlooking the beach was great!
But the best thing of all at this resort was the service! The service at all Secrets resorts is always top notch but this was the best we've ever had. Especially our pool service. Maria is far and away the best we've ever had! She is amazing! She works harder than anyone and always greets you with a smile and remembers your name and drink. Every time she walked up everyone was excited and greeted her with enthusiasm. Secrets Riviera should do all they can to keep her!
David and the entertainment staff are also incredible. David has an amazing memory and greets everyone by name each day. He always had games ready to make the day fun but more impressively he'd make time to visit individually with each group each day. He clearly cares a lot about the people and his job and it shows!
We loved our time here and will definitley be back!
Fantastic vacation spot for couples or groups
Avaliou em 16 de Outubro de 2021
The things that stood out to me about Secrets was the great service. I went for a week with friends for a celebration. The staff were friendly, eager to help, and helped create a greater experience. The beach was quiet and clean with plenty of shaded beach chairs, and the cabanas around the pool were a great place to read or relax. Antonio Ramirez was a great help for our group with making dinner reservations and giving recommendations. Maria and Umberto at the Secrets pool took care of us all day with drinks and fruit. Overall it was a great vacation.
Welcome HOME in paradise!
Avaliou em 16 de Outubro de 2021
Our experience has been TOP-NOTCH! You are welcomed “home” upon arrival. And HOME it is!
The resort itself is impeccably clean. The staff is the friendliest and most courteous I have ever encountered. Whatever you needs or wants, they make it happen for you.
The Spoon’s breakfast buffet was my favorite for early morning eatings. There is a large variety of foods - I don’t know what is in the scrambled eggs, but dang! So good! Manual, Pascal, and Angel are the best! Request their section!
Spumanti (Italian cuisine) and Silk City (Asian-pan cuisine) were our favorite restaurants for dinners.
We spent the majority of our time in the pool. David was in charge of our entertainment, and does he deliver! Bingo, guessing games, just general conversation. If you have a need or suggestion for your room, he took care of it. Maria also was very attentive! She didn’t let your drink in the pool get to the bottom - such a hard worker!
I cannot imagine a better place in Mexico!!
Amazing Staff and Service
Avaliou em 11 de Outubro de 2021
On a girlfriends trip, we stayed at Secrets in a swim out room. This review is more about the staff than the resort. David, part of the Entertainment staff, genuinely cared about our experience. He not only celebrated two of our birthdays, he also surprised our friend who recently celebrated her fifth year cancerversary with a cake and a bracelet. David was our favorite staff member. Claudia at the front desk was so sweet and helpful. At the Secrets pool, we loved the service we received from Maria and Mary, our cocktail servers, and Daniel who helped us with towels and chairs.
Our favorite restaurants were Rosewater and Coquette.