Avaliação dos hóspedes
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Melhor custo benefícios entre Raleigh e Durham
Avaliou em 29 de Dezembro de 2015
Este é um hotel novo, aberto no meio de 2015. É próximo do aeroporto, tem várias opcoes de lojas e restaurantes nas proximidades. O acesso para o RTP é muito fácil. Fiquei hospedado neste hotel por 3 meses e achei a localização conveniente para ir a restaurantes em Raleigh ou Durham.
Os quartos são amplos e modernos, seguem o novo padrão Vidal do Residence Inn. O café da manhã gratuito é bom e variado, assim como as atividades de networking que o hotel promove de segunda a quarta-feira.
A academia é pequena, mas quase sempre estava tranquila. A lavanderia é ok e o hotel fornece sabão, amaciante e lenços para a secadora.
O destaque positivo deste local é a equipe, muito bem treinada e sempre com bom humor.
Not up to Marriott's standards
Avaliou em 27 de Setembro de 2021
The good: Great location, close to airport and several dining/shopping options. Beautiful from the outside. Manager walked by one day and handed us a cold bottle of water.
The Bad: Room was gross, nothing like a 7am shower with a bunch of small curly hairs stuck to the wall (not mine) there are 3 soap dispensers but 2 were empty, only had 1 towel in the bathroom, and it was clear the sheets were not clean or changed as it had small blood stains. The glassware had wine droplet stains even though it had a paper cover on it, definitely was not cleaned. I asked for more towels and it took 24 hours for them (I had to pick up from desk not brought to me). I used the gym twice and both times it had used towel laying on the floor and equipment and the water fountain has warm water. The assistant manager asked us to put on a mask even though we were eating, once we complied he said people had complained about us and went on to say "I'll throw you out if I have to." We had not done or said anything to anyone to deserve that type of reaction from him, I have been a platinum member for over 10 years and never experienced anything like that at a Marriott property. There were 2 other parties in the lobby that he walked by that didn't have masks on and he said nothing. Finally despite asking for a 1 hour late checkout due to a highly sensitive work call I had 3 different people knock on my door between 11-12 asking when I was leaving. Platinum members I thought were allowed a late check out & shouldn't be harassed for 1 a hour request.. Before leaving for the airport I told the GM my experience, there was no apology are attempt to make it right, just a comment about check out is 11am, then he commented we should fill out a survey.. well here you go! Don't stay here unless you want to be treated like crap and shower with someone else's hair on the walls.
Avaliou em 24 de Agosto de 2021
As a parent taking your child to start their collegiate journey should be a joyous occasion. Our trip was abruptly interrupted with a break in at the Residence Inn/Courtyard Marriott. My window was smashed and articles were stolen from our vehicle for my son. To add insult to injury we were informed NO OUTSIDE CAMERAS are functional and work – meaning no assistance for local Police to find the thieves.
NO FORMAL INCIDENT paper work – instead a piece of paper from a printer was used to record my name and number only not receive a call and offer any sort of explanation regarding why there in NO MANAGER on duty at the property during high peak. When you are away from home you look for comforts such as security when staying in unfamiliar areas. I am beyond disappointed with Marriott.
Avaliou em 13 de Agosto de 2021
When we arrived, it was 10 minutes before 3pm, and an employee was getting off at 3pm, so she just seemed to ignore us. An employee mentioned that we were standing there. She ignored us, and I just waited until she left and had another guy check us in at 3pm. Kitchen and bathroom smelled horrible, so I brought my Lysol and sprayed the room myself because the bleach the maintenance guy put down the drain did nothing. Under the toilet seat, there was pubic hair left from the previous guest. The couch was stained and the mattress inside the sofa bed was horrible. Breakfast was mediocre. Oranges were old and looked rotten, and very limited selection of food. Room layout was nice, beds were comfortable and shower was nice, but I was not impressed.
Avaliou em 13 de Junho de 2021
The halls were warm and had an odor. The room smelled like wet dog. I opened windows and sprayed with Lysol everyday , still did not help. No room change available. Between the Itchy eye and odor not a recommended place. Staff nice , bathroom clean.