Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Bathroom smelled like urine and dirty floor
Avaliou em 3 de Outubro de 2021
The bathroom smelled like urine, the shower walls were dirty and the carpet was not vacuumed well.
This hotel is quite overpriced for its cleanliness and very outdated as well as its breakfast single wrapped beagles were old, the pastries were inedible unless you microwave them.
Dated in need of work
Avaliou em 25 de Setembro de 2021
The rooms are extremely dated with no electrical plugs on either bed side.The door to the bathroom forces anyone at the sink to move, it wasn’t designed for more than 1 traveler at a time.The trash cans are the tinniest I’ve ever see. The bed was very comfortable, and I felt safe, so I’ll give it a few stars, but over all this location really needs an update.
Friendly staff, clean affordable, comfortable hotel for business travel
Avaliou em 22 de Setembro de 2021
The staff was friendly and helpful--assisted me in finding a good restaurant for dinner my first night and seemed genuinely interested in me as a person. The price was good, and the room was clean and comfortable. The breakfast service was above average, but not excellent, and a few things needed repair in the room (one light was out, and the faucet leaked).
Not The Best Hyatt Experience
Avaliou em 24 de Agosto de 2021
This is a typical example as to when some companies expand too rapidly and quality of service & product is lost or declines significantly. Upon checking into the hotel, The staff was nice and professional. i was informed that a limited menu for food was available in the evenings and breakfast in the morning. It was just my son and I staying at the hotel this time. While I was away from the hotel one evening, my son called down to front desk to order something to eat. The guy answering the phone just abruptly told hi there was no room service available at this hotel. My son asked me if I were sure they told me food was available at that location, and I said yes, that's my understanding. The next day in the late evening I stopped by the front desk to inquire why he was told there was no food service available. There were three Hyatt employees gathered around the bar counter top looking at something on one of their cell phones. I stood at the front counter waiting to be recognized when finally one of the guys looked up at me then motioned the girl working front desk over to me. I explained what my son was told the night before as he was hungry and wanted to purchase food. She then told me it is correct that the hotel does not offer room service. I informed her that when I checked in to this hotel, I was told food was available here, and she then confirmed that, informing e its a limited menu of food offered. I asked her why was't my son told that, and why didn't the employee who answered the phone let him know that food was available at the bar counter on a limited menu? She then asked me what time did he call front desk, I replied sometime after 11:00 p.m. She then replied, well after 11:00 we stop serving. I told her good customer service would have ben to let him know that while he was on the phone, and let him know what time food is available and what time is last call for food. She then told me, well we don't really push it or let people know about it too much because we just started back serving food again after covid restrictions and the menu is very limited, in fact our deep fryer is broken and we only have certain things like a burger or something, but we're not really pushing food service because we don't know when they might take it away from us again due too covid. My wife and I are business owners who retail to the public for over 20 years, and not one business owner I know are laying low because we may get shut down again! Ridiculous answer!
Great bargain in Sacramento suburb
Avaliou em 14 de Agosto de 2021
We loved staying just fifteen minutes from Old Town for much less than staying downtown. The hotel is less than two minutes from the highway that can get you anywhere. Several nice restaurants within a mile, The room was spacious and the bed very comfortable. It was definitely the right decision to stay here,