Não se aceitam animais de estimação.
Isso mesmo: se acontecer algum imprevisto, você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
Baseada em 90 avaliações
Pontuação dos viajantes
Perfil dos viajantes
Resumo das pontuações
Will not return. Unsafe. Dirty.
I can't find many positives to share about The Sands, Reno. This was a girlfriend getaway and we just felt really unsafe here. It was difficult for us to spend any time in the casino because of the overwhelming cigarette smoke smell everywhere. When we tried to play a few slots they were covered in cigarette ash and old glasses and trash were everywhere. We just didn't want to spend any time here. Our rooms even smelled like smoke despite being non-smoking rooms. The windows would not open so we couldn't get any fresh air. There was graffiti on the elevator walls, one of the buttons was pushed on the way inside the wall housing and everything presented as run-down and reflect a lack of maintenance and updates. We had received a discounted rate on our rooms, but with the additional fees the rate was more than other nicer places.
Where are the updates and renovations?
Guys trip for some gambling and relaxing. I don't know why we keep giving this place a second chance. Service is seriously lacking and few people are actually gambling. It is very rare to find someone here who is having fun - including the staff. The entire place is so smokey (including non-smoking rooms). Mels Diner has dry burgers and terrible service. This was probably our last trip here...which is sad because we have been coming here for 20 years. It's just run-down and poorly managed.
Been staying at the Sands for 30+ years. Was a great place to stay when I was growing up. Went through a lull period. Experiences in recent years have been a big improvement. Plenty of food and gaming options. Easily accessible to many of downtown Reno's activities.
Enjoyed staying here
The room was clean, and well appointed. We had a beautiful view of a mountain, which was awesome to us from Florida. We ate at a buffet in the hotel which had good food and good service. We will definitely go back again.
Do not go into this hotel without a credit card WITH your name on it. I had fraudulent charges, had to get a temp card and the Sands will not accept, even with a call from your bank, even though the bank said I would be okay. Took over an hour to find out what could be done, card from someone else by person, fax or e-mail for incidentals, room was already paid for. No free drink or anything while waiting. Good customer service would’ve offered something. I have stayed there too many times to get this kind of service. Will think about using another place next time. Family surgery is why I was up there.