Extended Stay America Suites Albuquerque Rio Rancho
Mais detalhes
Fique mais perto de ganhar 1 diária grátis com esta reserva!
Saber mais7
Estúdio, 1 cama King, para não fumantes
Máx. 2 adultos e 1 criança
7
Estúdio, 2 camas de casal, para não fumantes
Máx. 4 adultos e 3 crianças
7
Estúdio, 1 cama Queen, acessível, para não fumantes
Máx. 2 adultos e 1 criança
7
Estúdio, 1 cama Queen, para não fumantes
Máx. 2 adultos e 1 criança
Informações do estabelecimento
Saída até: 11:00
2608 The American Rd Nw - Rio Rancho, New Mexico - Estados Unidos - 87124
Comodidades do estabelecimento
Saída até: 11:00
Avaliação dos hóspedes
TripAdvisor
Pontuação dos viajantes
Excelente
26
Muito Bom
13
Bom
8
Razoável
8
Ruim
33
Perfil dos viajantes
Negócios
12
Romântica
17
Viagem a sós
7
Família
39
Viagem com amigos
2
Resumo das pontuações
Atendimento
Custo-benefício
Limpeza
Localização
Qualidade do sono
Quartos
Don’t be deceived
Avaliou em 13 de fevereiro de 2022
Leave before you get deceived,the manager Tony is not true to his word and neither is the web site pictures and information. The rooms had thrift store furniture that look donated and the stove top was like something in a third world country. No grab and go breakfast a total misrepresentation of the hotel. But I’m not surprised dealing with the hotel manager,no morals and character. Plus broken glass all over the parking lot and Dog feces everywhere.they should also tell people the hotel is being used by local residents who are displaced from their homes. I’m pretty sure the state has a better rate. I would never recommend this hotel.I warned you
Victor G
Was fair, served our purposes
Avaliou em 21 de outubro de 2021
We stayed here on 2 separate occasions in September and had no trouble like the other reviews. We did book through the Stay America website and they do put a hold of $100 on your credit card which was refunded about 10 days after we checked out. The room is a regular size hotel room with a kitchen in the entryway. The bed, climate control, and kitchen all worked satisfactorily. There are no hangers in the closet or luggage racks. One has to ask for kitchenware and the rooms are not cleaned for stayovers. We knew all this information in advance, having stayed at another Stay America in Western Pennsylvania. Our aim was to keep out of the breakfast room during the COVID era; this place enabled us to make our own breakfast and eat in the room. There is a desk and chair and one of the rooms had no easy chair. We could also eat leftovers from restaurants, as they all serve plenty of food. There is an indoor mask mandate here, and people obeyed it.
42golf56_9
Refusing to provide refund and incorrect charge
Avaliou em 27 de agosto de 2021
Extended Stay incorrectly charged me for one room night and is refusing to refund my money. On August 6 I booked a four night stay (8/11-8/15/2021) through the Orbitz travel app and paid in full. Orbitz did this as two separate reservations. I checked in as planned, but on August 13 I got a call from Extended Stay. The woman wanted to know why I had not checked out. I told her I had a reservation for four days. The woman said no, it was only for two. I said Orbitz booked it as two two-day reservations and I paid for four nights. After some searching, the woman came back and said yes, I see the second reservation and I am confirmed for four nights. What she failed to say is that she charged my credit card without my authorization for $222.12 for one night and did not process a refund, even though I had paid in full. I discovered this on August 17 when I checked my credit card transactions and saw the charge. I immediately called the hotel and spoke to Tony, the manager. I told him what happened and he agreed to refund the charge. I checked my credit card account every day for the next six days, but there was no refund. The fact is Tony never gave me a refund. I called again on August 23. This time I spoke to Christine. She told me she was going to speak with her district manager and I asked her to call me when this was done. She never called. Finally at 6pm, I called again. This time I spoke with Starr. She said the district manager had refunded my money. I asked her to have her district manager call me to confirm this was done. No one ever called. The next day (8/24) I checked my credit card account and the refund still was not there. On August 27 still no refund and filed a dispute with Capital One The fact is Extended Stay should have immediately refunded my money when they saw the valid Orbitz reservation, they charged my credit card without my authorization and they are refusing to give me a credit even though they have promised to do so on at least two occasions.
davidzY433YB
Most disgusting, filthy hotel I have EVER stayed in.
Avaliou em 22 de agosto de 2021
When I first arrived, I had to use the restroom in the lobby. There is no sink to wash up. Really? They charged my credit card and added a $200 deposit on top of the room charge. They said that ALL hotels do this (note that I paid with a highly rated CC used for business). The room was disgusting. The smell of cigarette smoke along with the stained carpet, sheets and hair all over the bathroom sink was abhorrent. Wait until you see the closet: it has a sliding curtain and a small wire hanging bar that is so close to the floor you can’t hang anything. The bed was a full size (not even a queen) and was up all night trying to get comfortable, but the mattress was a disaster. Arriving after a wedding at midnight, the locked lobby required your key card, which didn’t work until about 20 minutes and multiple attempts. The (sinkless) lobby restroom was locked. Looking forward to a continental breakfast the next morning (7:00 AM), there was NOTHING to eat or drink other than old cold coffee. This place needs to be inspected by the American Hotel and Lodging Association. I will follow up and lodge a complaint. I expect this location to be closed until they get their standards up to at least two stars. DO NOT STAY HERE!!
Dan O
Not coming back here
Avaliou em 31 de maio de 2021
The online booking process was easy thru Hotels.com. The facility was nice looking from the exterior, but the interior has trash over flowing in the entrance areas. The rooms were partially updated & partillay outdated. We had stains on our carpets, bed shams were dirty. Television was very small. Stove & appliances were 😔 Walls of the rooms are paper thin. We could hear everything our neighbors did, all the time. We wouldn't stay here again.
josiahs634