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Avaliou em 2 de Agosto de 2021
My experience at the hotel was OK, the room itself was clean, however the Murphy bed was extremely uncomfortable. The location is right beside the water park which is convenient if you plan on going to the park. The amenities at the hotel are mediocre at best, a lot of the restaurants were closed and the ones that were open were not great. I would recommend staying in Quebec and traveling to Valcartier, it’s only 20 minutes away and you would have a lot more choices of restaurants etc.
Left in tears because of a rude manager
Avaliou em 29 de Julho de 2021
We purchased the day pass for Bora park not realizing that the $40 plus taxes pass is only valid for 4 hours from noon-4pm. We thought the park was open from noon-4pm, then closed for one hour for supper and open again from 5pm-9pm. We tried calling twice the day before our visit to ask if we could bring a cooler and to check if we could arrive at 2pm and leave at 4 and then come back at 5 but both times the call was cut after keeping us on hold for 20 plus minutes.
We have a 20 month old who takes a nap daily at 12pm and we live 2 hours drive from bora park so we decided to start driving at noon so baby could sleep in the car, arrive at bora by 2pm, spend a couple of hours there, eat supper and then spend a couple more hours in the evening before heading to the Quebec City hotel around 7pm. We arrived at the park at 2:30. The lady at the front desk at the hotel told us to go to the outside park because that’s the only park open. I told my husband our passes are for indoor park as it was raining and cold outside. He went back in to check and realized he was given incorrect information.
By the time we reached the park entrance it was 3pm. The guy at the entrance stopped us to tell us we can only use the park for an hour and we cannot come back in the evening. I told him that I didn’t realize it was a 12pm-4pm pass and could we please switch it to 5pm-9pm. He checked but the evening slot was full so I asked if we could switch to the following day. He said he would check with the manager but he was sure it could be done. The manager came and spoke with us very rudely. Her name was Sonya. She said that she would make an exception and go over covid numbers allowed to let us in the evening if we paid another full price of tickets, so loose the first set of tickets without using them or refund and pay again full price and then she’ll overrule the covid number of people allowed. She refused to even refund for the locker we didn’t use or the deposit paid. She just kept pushing for us to pay for 2 more tickets to use the park in the evening.
I left in tears. I was planning a winter vacation at valcatier for tubing and hotel stay but now just the thought of this hotel gives me anxiety. Stay away from this place if you don’t want to be insulted and robbed and if you want to be treated with respect.
Scam artists or simply negligent
Avaliou em 6 de Julho de 2021
Our family arrived on Wednesday last week for a two nights of stay at the hotel. Our kids were specially excited as we had told them about the wonderful water park the hotel has.
Upon arrival we immediately changed into our bathing suits and headed to the water park only to be turned away at the gates “you need a bracelet “. Ok so the reception could have told us.
We headed back to reception and we’re notified we needed to pay an extra $50 per person $200 for our family for use of the park
To me this is not misinforming us at the point of booking, this is bordering a scam. The reception advised us there are many people who book the hotel and not use the park. BS. Who in their right mind in July with their 7 and 11 year old would come to the hotel with no intention of using the park. If they had told us at the time of booking we could have decided to book or not.
We told reception to cancel our stay and left immediately
Needless to say the hotel still has not refunded us $260 when we booked.
Cancelation policy or not, this was a huge disappointment
We were fortunate enough to find a wonderful hotel in Quebec City and had a blast elsewhere.
Avaliou em 5 de Março de 2020
We loved that our kids loved the experience on march break. But if we come back next year, we will be staying somewhere else and just visit for the day. Its overpriced, unless your kids are 14 you have to pay for yourself as well even if you arent going to use the park. Gouge.
+fun for kids
+arcade, waterpark, restaurants, sledding
+swimwear, snowgear available in shops
+everything under one roof
+ice hotel was my favorite
-wifi signal poor at best
-food was poor
-only.couod.usenthe water park for.half the day, and the line ups were so long, it wasted much of their time
-skating was closed
Hotel is all about the benjamins.
Avaliou em 24 de Fevereiro de 2020
I drove five hours today to come here as a special treat for my son who has been in the hospital for two months recovering from two open heart surgeries. We were very much looking forward to this special trip to make some good memories since we missed Christmas, New Years, and my sons birthday. Within five mins of checking in some kids left this note under our door and I called the front desk to be told “we can’t do anything about it”