Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Muito boa escolha
Avaliou em 11 de Janeiro de 2018
Fomos em viagem de férias com dois filhos adolescentes e não nos decepcionamos. Hotel renovado, confortável e com staff gentil. Linda piscina no último piso. Próximo à praia e os hóspedes podem se utilizar dos serviços de praia (cadeiras, toalhas e guarda sol) de outro hotel da mesma rede que fica em frente ao mar e a apenas duas quadras. Localização excelente, na avenida principal do bairro de Condado. Únicas críticas: camareiras não repunham sabonetes e shampoos e não haviam armários suficientes para guardar roupas e pertences de todos - apenas duas gavetas e um cabideiro pequeno. Apesar disto recomendo a hospedagem, em geral nos agradou!
Great Hotel…Amazing Staff!!
Avaliou em 13 de Agosto de 2021
We really enjoyed our stay in the hotel. The rooms were very clean and the staff were more than accommodating. We came with a sizable group and they were more than happy to make the changes I requested including putting out rooms close together last minute!! Will definitely come back!!
Avaliou em 9 de Agosto de 2021
I was expecting so much more when I made this reservation. After doing my homework, looking through pics, and reading other customer reviews, I thought this was going to be a nice spot. Wrong, wrong!! Although the lobby was decent, don't let the fool you, because the rooms are more of an 80's style motel. The lighting was awful, the room had a weird smell, it was dirty, chipped paint on walls and furniture. Some of the furniture was rusted. Very few amenities. Although the hotel is not directly on the beach, it does allotted private space/access that we had to find out about much later (that should have been told to us at check-in). In order to get to the beach, you will have to walk several blocks to gain access. I guess I was expecting so much more, because it was a Marriott brand. I pride myself on providing a comfortable, clean living atmosphere for my family when traveling and this wasn't the place for that. The best part of the experience, was when I checked out.
Avaliou em 23 de Julho de 2021
Room wasnt cleaned on check in. Hairs in the shower. Dirty sheets. Says it was inspected though. Ok. Signed up for daily housekeeping and room wasnt cleaned. Called front desk. People came in to clean and left the trash can undumped in the middle of the floor. While i was sitting right there. I called the front desk and told them. The lady comes back and slams the trash can back under the table. I still have a few more days here but i had to get this out now.
This is not the way a Marriott franchise should treat guests!
Avaliou em 7 de Julho de 2021
I really don't know where to begin, but, I will try. We arrived around 5:00 PM local time at the AC Marriott Condado. We checked in, went to our room which was a handicapped room that we did not request, but, rather we had requested a senior rate. We immediately commented to how cold the room was. So I went to reset the thermostat to a more comfortable temperature. The thermostat did not respond so I called the front desk and they sent up an engineer. This person looked at the thermostat and said it will take time to respond to resetting the thermostat. Ok with that, but after two hours only a little movement in the temperature. Also had to call for a coffee brewer and it was brought up with no coffee and coffee condiments. I got that straightened out. And then I noticed how dirty the room was even though it was inspected as the card noted on 6/27/21 for cleanliness per Marriott standards' the card was on the night stand. I cleaned the room as best I could with what I had available.
I reset the safe and after testing several times with my my code it opened and locked so, we put our valuables away for the night. On the July 1, I attempted to open the safe and it would not open.
Tried to call the front desk to explain that I could not open the safe, but the telephone was dead and would not work. So I got dressed and went down to the front desk to report the problem and also tell the receptionist that the phone was not working. She advised that she would send up security to open the safe and a telephone engineer to fix the phone.
Also told the person at the front desk that the room was filthy and not up to Marriott standards for cleanliness and I expected that when the housekeeping person serviced the room it would be cleaned properly.
When I returned to the room, I saw a housekeeping person next to our room that I thought would be servicing our room which was room 434. I tipped her and said we needed coffee and we expected the room to be cleaned.
We went out for the day and returned about 3 PM and the room was not made up. I saw the person I had tipped cleaning another room way down the hall. I asked her when she would clean the room and she said another person would clean up the room. I said I had tipped her and "she said she had given the tip to the housekeeping person who would do our room", I checked with the front desk and made sure our room would be made up. Also said we wanted coffee packets brought up to the room. The housekeeping person showed up to clean and make up the room. I showed the housekeeping person the filth and left over food under my bed and hoped it would be cleaned up.
We went out again and returned to find the room marginally cleaned.
The next day, 7/2/21, we went to old San Juan and had a great day. When we returned the room was made up and I noticed that there were no coffee packets once again. I attempted to ask the front desk to have housekeeping bring some coffee packets, but the phone was not working once again. I went down to the front desk and put in the request that phone was not working again. The person at front desk and the front desk called the phone engineer and he came up to fix the phone and left. There was a person from housekeeping knocking on the door and I opened it and the person had a coffee brewer in hand. I said we did not need the brewer, but that we needed the coffee packets. He returned with the coffee packets.
On 7/3/21 we went out and when we returned at 2:20 PM, the room was made up, but, no coffee. I called the front desk once again to say there was no coffee again in the room, The front desk person said even though the web site says in room coffee, that due to COVID 19, a guest must call and request coffee service. I will not tell you my answer. We received our coffee packets.
Early in the morning of 7/3/21 guests on a balcony near our room woke us up as they were arguing for about an hour and I commented to my wife that it appears as if security ignores guests that argue loudly and disturb other guests. Whether security quieted the arguing guests or not, the arguing went on far too long.
When we awoke, had our morning coffee, we thought we would clean-up and decide what to do on 7/3/21 and do it. When my wife and I were in the bathroom, we noticed that the ceiling was leaking water from the light into our room's bath tub. I immediately reported the problem to the front desk. The front desk sent a maintenance engineer to look at the problem. I told him we would not stay in this room any longer. I called the front desk to say we wanted another room and the person at the front desk said they were working on it and they will move us. After we repacked and waited nearly an hour with no word from the front desk. I went down to the front desk to enquire about the replacement room, I was told at the time of my inquiry, it could take up to 4 hours to have housekeeping prepare another room for our move.
I told the person at the front desk that a 4 hour wait was unacceptable and demanded that I see the General Manager and just like that we had another room on the 8th floor. I never saw the General Manager, but, I believe the person at the front desk knew why I was so angry.
I really think that this hotel has a communication problem among the staff. All of the issues we faced never should have happened. However, I will excuse the leaky ceiling as it could be attributed to a guest above us leaving water on or a broken pipe. But, how the move to another room was handled was simply inexcusable as well as the other problems we encountered during our stay.
And I will add that the hotels destination resort fees are totally and I mean totally out of site. We never used the pool, pool towels or other amenities associated with the destination resort fee. We are a Bonvoy Member and we used the Hotel's Wi-Fi service which comes free as a Bonvoy Member. I would understand a flat fee of $10 to $15 for a resort fee, but, not a percentage of the room fees per night. My resort fees for our 5 night stay amounted to $146.34. Need I say more?