Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
wonderful hotel but even better staff
Avaliou em 12 de Outubro de 2021
would rate 10/10 if i could!! after having to leave the disgusting la concha property after 1 night, the wonderful ladies at aloft could not have been more accommodating. when i called at 9am to explain we needed to leave our hotel immediately, we were immediately welcomed to check in early, given the circumstances. now, this hotel was more expensive than la concha, but IT WAS WORTH IT. upon check-in my wife and i were greeted by gretel and marian. they welcomed my wife and i and apologized for our prior negative experience, even though it had nothing to do with them. they asked about our issues at la concha where i explained that while the public spaces at the property were beautiful - the rooms were disgusting, disgusting and infested with ants. i explained that my wife and i were on our first wedding anniversary trip and we just wanted to have a positive, clean experience. after we went up to our room, gretel and marian came up with a bottle of champagne, glasses, wine and crackers with cheese as well as a hand written sign telling us ‘happy anniversary’. i mean come on! throughout our stay ALL of the ladies at this hotel went above and beyond to be welcoming, kind and accommodating. thank you so much for giving us such a great experience after a rocky start!
Nice, convenient stay
Avaliou em 27 de Agosto de 2021
Our first 2 nights in Puerto Rico we stayed at this San Juan Aloft. It was convenient from the airport. Very nice, clean and modern looking lobby. However, the front desk staff was not very friendly or welcoming. The hallway smelt of strong bleach, that's better than smelling stale. The rooms were clean and the app was easy to use to request more towels. Very nice rooftop pool. Our housekeeper Waliana was awesome. Since we didn't make it clear the money we left was for her she did not take it and left us a note.
Avaliou em 25 de Agosto de 2021
This hotel was so cute and chic. Staff we encountered was friendly and nice. Everything was clean and sanitized. Our room wasn’t ready and they offered to keep our luggage while we did some walking around. The music at night was loud form the music hall but it didn’t bother us at all. I would definitely stay there again.
Loudest place ever—stay elsewhere
Avaliou em 10 de Julho de 2021
Booking this hotel was a massive mistake to start with. I needed to come to SJU for a one night business trip and I figured that I could tolerate one night in the aloft. Man, was I wrong.
First off—there is some type of open air amphitheater attached to this hotel. The evening of my arrival (a Thursday mind you) there was a popular DJ spinning in the attached amphitheater. Super loud. Like window moving loud.
I checked out immediately and requested a refund. As a business traveler, who in their right mind would stay in a hotel with a DJ spinning right outside the window?
Moreover, if this is not a nightly thing—shouldn’t the hotel have this listed on their reservation when you are booking?
Also, lots of shady looking people in the lobby. Front desk staff were ok—nothing to get excited about. They sure did not go out of their way to accommodate me or anyone else here.
Stay elsewhere. The Hilton is really nice (and quiet).
Avaliou em 28 de Junho de 2021
This was a great hotel I would go again The only thing was when I showed up late to check in they have gave my room away the good thing was they didn’t charge meFor that night they accommodated my family and I at the AC hotel which is associated, I also have to do another review for that hotel as well but that was the only bad thing about it but everything else was great