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OK hotel, but service needs work
Avaliou em 16 de Agosto de 2020
I wanted to give this hotel a good review, but I simply can't because of the poor service my husband and I received. It started even before we arrived when we called ahead to inquire about the room. The employee on the other line was short and unhelpful and our questions weren't adequately answered.
The day of our arrival went smoothly, however, as we were checked in quickly and efficiently by a friendly woman at reception. This all changed the next day though, when we discovered our mini bar wasn't working and we requested to have it fixed or replaced. Granted it was late in the day, but nonetheless when we finally got reception on the phone, after trying several times, we were told that she would look into it. It was unclear. however, if she would get back to us or not, due to her poor communication skills. Finally, we had to go downstairs and ask her in person since again she wasn't answering the phone. She finally told us that no one could fix the mini bar, continued apologizing, and offered the only option of moving to another room. We were already leaving the next day so this didn't make much sense. At no time did she offer us a cold drink from another mini bar, or even offer ice in a glass. When I asked for ice, she went to look and quickly retuned saying there was none left!!
More confusion ensued concerning breakfast. We understand that in times covid 19, hotels are run differently. There was no buffet, for example, and the hotel did offer us a discount on breakfast. But both days, we had to remind them we ate vegetarian, even though we had explicitly explained that already at check-in. Furthermore, the so-called 'maxi breakfast' was nothing more then several sad slices of cheese, some bead with the typical spreads....and liverwurst! Finally, we wanted to sit a lager table in the mostly empty restaurant. The waiter refused to let us, clumsily explaining that those tables were reserved for four and that was the end of it.
On the plus side, the room was spacious and clean with a decent view of the water, hence an extra star. But still, one of the tables in the reading area was broken and wobbly, thus rendering it unusable. We brought this to the attention of reception, again to no avail.
So for a 4 star hotel, this is at best best 2 star service. We won't recommend it.
Could have been so much better
Avaliou em 27 de Julho de 2020
I must say this was quite a strange experience. The location is quite good - just about 20 min walk to the town hall. Parking in the garage beneath is very reasonably priced.
The Check-in was efficient. The room however brought back memories of eastern Europe. Our room was very large - and felt rather empty. There was a lot of floor space but just one comfortable chair..? There was a TV on the desk placed right in front of a mirror - and a chair at the desk right in front of the screen... there were very few electric points, and if you wanted to charge your mobile, you have to disconnect a lamp. Same if you want to use the kettle, you have to unplug a lamp.
There was a fridge, but no minibar.
The waterpressure was good, and the bathroom rather spacious, but the shower would not keep in place so you had to hand hold it if you wanted any sort of control on where the water went.
The Wifi functioned well, but the AC was useless. When I still give the place 3 stars it Is because the price was very reasonable
Avaliou em 10 de Junho de 2020
During the current situation, the hotel is functioning without any service (no restaurant, bar, reception at night, which means, after 12 am you can’t enter the hotel). Our room was spacious with a common balcony along all the rooms on our floor. The location is also ok, walking distance to the castle (approx.15 min).But there were no proper service at the reception and no willingness to pay the customers the correct attention.
Once is enough
Avaliou em 20 de Setembro de 2019
While the hotel per se is fine, room is clean and spacious, and location is a bit far from schwerin castle, we unfortunately faced a poor service with our booked parking got cancelled when we arrived due to the unexpected cleaning the next morning at 5am.
Hence even there is a large covered parking space underground of the hotel building the staff told us that our parking booking is cancelled and we have to drive to find our own parking around town.
We spent 1.5-2 hours driving around at night to find the parking which eventually we found at the Schlosspark center shopping mall, costing €20 a night and have to walk around 15 mins back to hotel in the dark.
While we think the reason for uninformed cancellation is worse the worst part is the hotel irresponsibility to the problem. Let’s luck be on your side but not ours.
Large rooms with bad cleaning
Avaliou em 7 de Agosto de 2019
We stayed three nights in Plaza Schwerin. The hotel is located 2 km away from the city center next to one of the big lakes surrounding Schwerin. The rooms were large and had nice bathtubs, however the cleaning were bad with a lot of spiders in the ceiling. The bed was nice, but some of the other furnitures were broken or quite disgusting with stains.