Informações do estabelecimento
Saída até: 11:00
3131, rue King Ouest, Sherbrooke, (Québec) J1L 1C8 - Sherbrooke, Quebec - Canadá - 3131
Comodidades do estabelecimento
Saída até: 11:00
Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Mostly good experience, but a couple problems.
Avaliou em 28 de novembro de 2022
My stay here was very good, overall. The room was clean and well-appointed. The staff were all friendly and helpful. The gym and pool were in good condition with plenty of equipment to use. Both had towels, and the gym had wipes to clean off equipment. Breakfast was very good with plenty of variety. On the other hand, the sheet on one of the beds in my room was either dirty or stained. The gym floor hadn’t been cleaned in quite a while, and the pool floor was very dirty, too.
Avaliou em 19 de outubro de 2022
Very nice hotel in Sherbrooke. Incredible lobby with huge chandeliers! Welcoming front desk staff. Room was comfortable and marble bathroom was large with a great bathtub. Complimentary breakfast was one of the best I've ever seen. Omelet station, fresh fruit and yogurt, cereal, etc. Staff working the breakfast room was very friendly kept things clean. Plenty of space to eat and also an outdoor area. Overall great value and would definitely stay here again.
Excellent Hotel in the Eastern Townships
Avaliou em 17 de setembro de 2022
-On arrival, Yanis, at the reception, greeted us in a friendly, polite manner. He processed our arrival professionally and efficiently. -The hotel provides 5 star service and amenities. The property is immaculate. The rooms are modern and spacious. -The buffet breakfast is well above average with respect to variety and quality of the food offered.
Great customer service
Avaliou em 24 de julho de 2022
Booked this hotel for one night, July 23. Drove in from Montreal to attend the Festival du Lacs in Sherbrooke and enjoy a day of activities. Check in was easy and room was comfortable with good amenities. I need to point out that my daughter had forgotten her phone charger, but no worries, the room came complete with various chargers in a charging station. We locked up our purses in the safe box and went to relax in the salt water pool. After returning to our room, we decided to head out and partake of some activities but here is where we hit a snag. The safety box would not comply. We called the front desk and immediately 2 people came to assist. To no avail. They left and returned with a third person and a special code. After many failed attempts, and feeling discouraged, they left. There was no one on the premises who could open the safe, so one of the managers had to leave and pick someone up and bring him to the hotel to do the job. The front desk , Yann, came to let us know that they were moving us to the room next door because they would have to drill the safe open. We relocated and within minutes of the work beginning, it was successful! We were able to be reunited with our purses and jewelry. Happy day, but that is not the extent of our trial. After almost two hours of this ordeal, we had given up going out for dinner and decided to order from the restaurant on site and eat in, since we did not at the time think we would get out at all. The front desk advised the restaurant to offer us free cocktails to come with our dinner. Greatly appreciated. Again, not the end. Subsequently, we were advised that the hotel would give us our room FREE for the night, due to the inconvenience of what happened. Very appreciated! We also received a bag of Lindt chocolates to sweeten the deal. I cannot stress how grateful we are to have had such wonderful customer service. The staff were all very kind and friendly, something in this day and age there is a lack of. We thank everyone for their assistance and we thank the hotel for making us feel like we, the customer, mattered. A lovely experience, despite the hick up ( or should I say lock up).
Avaliou em 22 de junho de 2022
No complaints here! Amazing stay, very comfortable beds. Loved the Nespresso machine in the room, nice touch. Chromecast in each room, not many hotels do this, wish they would! Breakfast buffet was phenomenal, omelettes especially were made to order and very tasty. Pool was nice and quiet, well kept. Management and staff were very pleasant. Would stay here again if given the opportunity.