Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Os hotéis e motéis são uma boa opção
Avaliou em 24 de Maio de 2018
Não é exceção o Country Inn & Suites de Somerset. Quartos amplos e confortáveis, preço acessível, boa internet, bom café da manhã e pessoal atencioso. Não tem o luxo e as amenidades de um grande hotel mas garantem uma boa estadia aos viajantes que se deslocam constantemente e passam uma noite em cada lugar.
Overbooked by 10 Couples
Avaliou em 17 de Agosto de 2021
April of 2021, we reserved 4 nights at this hotel so we could visit my dying mother. Two days before our trip, my husband received an email verifying our reservations.
After driving 12 hours from our home in Illinois, we arrived at the hotel around 5 p.m., only to be told we had no room at the inn. The guy at the desk showed my husband 10 names of those who were turned away because of their overbooking.
So we called hotels in Somerset, everthing was booked, called Monticello, everthing booked. So we called London Country Inn and Suites and they had one room left which was at least a king suite so we took it. There were already 4 families before us who had to go to London as well, and who knows what the other 5 families had to do. It was about $275 more for 4 nights than we had budgeted for our trip. Also, we had to drive an hour every morning to see my mom and an hour in the evening back to the hotel, so more gas money spent.
My concern is this hotel never gave thought to those of us who had driven many miles to get there, plus the emotional status of having to drive for possibly same reason as us.
This overbooking we were told had happened the previous weekend. This was totally unacceptable behavior of a business in hospitality. This is not the Southern hospitality Kentucky or Country Inn and Suites are known for.
Avaliou em 24 de Julho de 2021
Have stayed here for years now. Each year it seems a little worse. Hallway smells of smoke! Room looks dirty. Carpet stained. Bathroom light doesn’t work. Shelves missing off the wall. Floor doesn’t even looked vacuumed. Curtained stained. Window broken.
Gave away our room after I Traveled 4 hours Paid 2 months ahead
Avaliou em 22 de Julho de 2021
Do not book here. They gave away our room after I had traveled four hours from out of town. They offered no assistance to find another room and all other places were sold out for an event. We were one of 20 anger people there looking for their rooms.
Avaliou em 24 de Maio de 2021
One bath towel in my room, no washcloths, hand towels, or bath mat. When I called down to the desk to ask for washcloths they told me to come down to lobby to get them. Should have been there job to have room ready for occupancy. I was only staying one night. TV didn't work, told to move heavy dresser out to get to plugs, unplug and then plug TV back in to see if it would work. No maintenance person on staff, so couldn't help me until the next morning, when I am leaving. Hallways smell like cigarette smoke, carpet in rooms are stained, paint all over bathroom floor, towel shelf above toilet gone - guess that is why I could not get towels provided. Awful time there, won't be back.