Baseado em 42 avaliação
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Informações do estabelecimento
Este agradável hotel está situado em Scranton Area. Existem um total de 105 quartos no Best Western Plus Clarks Summit Scranton. Todos os tipos de hóspedes poderão manter-se atualizados graças ao acesso à internet disponível no Best Western Plus Clarks Summit Scranton. Uma vez que este imóvel dispõe de uma receção aberta 24 horas por dia, os hóspedes serão sempre bem-vindos. Além do mais, este hotel adaptado para crianças dispõe de berços, quando solicitados, para crianças pequenas. As instalações dispõem de áreas públicas acessíveis. O Best Western Plus Clarks Summit Scranton não é um estabel...Mais detalhes
Saída até: 11:00
Comodidades do estabelecimento
Piscina e comodidades de bem-estarPiscina
Serviços de recepçãoDepósito de bagagens
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Qualidade do sono
Cheap Motel Masking as a Hotel
Avaliou em 21 de outubro de 2021
I’m writing this review about a month too late because there was just so much wrong that I didn’t have time to write it. I do want to mention first and foremost that this “hotel” has more of the accommodations of a cheap motel at twice the price. We came here as part of a wedding party. Let’s start with the fact that the receptionist couldn’t figure out whether the room was paid for so they charged us and then voided the transaction, just for us to find out later that yes, we did have to pay for the room on arrival. Ok, mistakes happen, no big deal. Now the room itself is minimally and cheaply furnished (god forbid they have some utensils in the room or an extra set of towels), the bathroom is tiny, the shower had poor plumbing so the water would collect after about 5 minutes, at one point we had NO hot water in the shower, and the “breakfast” is practically non-existent. However, the final straw was the front desk calling us and rudely, without even introducing themselves or explaining the situation, telling my boyfriend “you need to move your car right now or it’s going to be towed”. Mind you, my boyfriend had done nothing wrong and was legally parked (oh by the way, they have extra parking in the back, which is not specified ANYWHERE) and some idiot couldn’t get out of their parking spot so instead of politely asking my boyfriend if he could move his car, they threatened to tow it. You see, I’m willing to let the crappy accommodations go since we were only there for a weekend and we didn’t file any formal complaints (so of course they used that as an excuse to not give us any money back), but I draw the line at rudeness and poor customer service. Do yourself a favor and go up the street to Hampton Inn, it’s way better than this dive.
Manager & Staff Not Helpful
Avaliou em 19 de outubro de 2021
Long Story, My keys were sent home with my parents by mistake so I was stranded at the hotel with a 3 year old and 10 month old I asked for a late check out and was told they do not allow late check out and we would have to leave the property or pay $271 for another night. We were out of the hotel by 3:15 pm instead of the 11:30am check out time. The Manager was not willing to help in any way. In my many times traveling I have never been nor seen a hotel operate this way. I reached out to corporate customer service and they were not willing to help in any way either. I assure Best Western will not get any business from our family again.
Avaliou em 17 de outubro de 2021
After not travelling for the past 18 months, it was a pleasure to stay at Best Western Plus while attending a wedding nearby. The convenience of a restaurant, Tully's, adjacent to hotel was a plus also. No complaints!
Avaliou em 15 de outubro de 2021
Pool was fantastic and very well maintained. Clean rooms and very nice decor. Fast check in and easy check out. I will stay again in the future. Staff was friendly and helpful. Thank you kindly and have a nice day
Avaliou em 12 de outubro de 2021
Don't expect good water pressure, clean towels, breakfast, late check out or anything they have listed on their website! Staff is courteous but not willing to help much. Being a diamond member, I was supposed to get a free upgrade and was told I wasn't able to, also was supposed to be able to check out late and was told no.