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Informações do estabelecimento
Localização Do EstabelecimentoAo alojar-se Heavenly Village Condos - Grand Residence in South Lake Tahoe, ficará junto a um centro comercial, a 5 minutos a pé de The Shops at Heavenly Village e de Heavenly Gondola. Este hotel de 4 estrelas está a 0,8 km (0,5 mi) de Lakeside Marina e a 0,8 km (0,5 mi) de Lakeside Beach. As distâncias são apresentadas à 0,1 milha e ao quilómetro mais próximo.
- The Shops at Heavenly Village - 0,2 km/0,1 mi
- Van Sickle Bi-State Park - 0,2 km/0,2 mi
- Heavenly Gondola - 0,3 km/0,2 mi
- Heavenly Valley - 0,5 km/0,3 mi
- Casino at H...Mais detalhes
Saída até: 11:00
Comodidades do estabelecimento
Piscina e comodidades de bem-estarPiscina Exterior
Serviços de recepçãoDepósito de bagagens
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Shocked and Disappointed
Avaliou em 23 de agosto de 2021
To say I am disappointed with Heavenly Village Condos would be an understatement. My boyfriend and I booked a weekend stay here via Expedia. The fires impacting much of northern California forced us to delay our trip as the main highway to South Lake Tahoe was shut down. The Caldor fire was raging near highway 50 with threats of it jumping the highway, forcing evacuations and road closures. It was hazardous and irresponsible to travel during this time. We called the hotel immediately upon learning this information and spoke with the manager, Tim, to inquire about options to reschedule our stay until it was safe to resume travel. We remained clam and reasonable. Tim shared that he would not cancel or postpone our rooms and we would need to find an alternative route to come to Lake Tahoe. We contacted Expedia and they also made attempts to work with the hotel management to reschedule or reservation, but were denied as well. California is in a state of emergency due to this fire and Tim was unwilling to work with us to find a solution. We made the responsible decision to not clog the alternate roadways with additional unnecessary traffic during a crisis, as it was highly unadvised by both CALfire and local and state highway patrols. It saddens me that the hotel made zero attempts to work with us and I can only warn other guests to NEVER STAY HERE. At the cost and rating for a hotel such as this, I would have expected more professionalism and better customer service, especially during times like these.
Great hotel, amazing rooms!
Avaliou em 10 de agosto de 2020
One of the most spacious rooms ever... we received a two-room space with a connecting door! One room for parents with a queen bed and very big bathroom (including a shower and a bathtub). Second room with multiple sofa beds for the kids. The best thing about this hotel is the kitchen which includes everything from a large fridge, over, micro, toaster etc. TV in each room, good Wifi around. The pool was very nice, not too crowded because they do not allow too many people to enter. It's very organized with a waiting list. Whenever we came we were allowed to enter. The car parking is vallet parking only, also very organized. The location of the hotel in the village is amazing, plenty of restaurants and activities. Overall we've had a great experience!