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HOTEL HORROR by Marriott. Filthy, dirty, extremely unhygienic, this place should be immediately closed.
Avaliou em 15 de Agosto de 2021
Just the facts….
The room was filthy. Unknown fluid stains on the sofa. Coffee maker was filthy inside. Patio furniture filthy and torn. Screen on sliding glass door was off. Shaggy grey carpet in room that was filthy dirty looks like something from the 70’s. Vent in bathroom falling out of ceiling. Light fixture in bathroom had a gaping hole around it. Shower head was filthy. Light fixtures filthy. Base of shower was filthy and tiling needs to be replaced, unsure if it’s dirt of caulk all over the shower base. Shower curtain had black mold, glass door to balcony was filthy with some unknown fluid stains smeared on it. Shower rod was filthy, had stains and brown marks on it. Linens were awful, towels were old and badly worn. Ice Bucket and tray were filthy with dust. Door molding was falling apart with a metal bracket holding the door frame together. Marriott indicates that property has mobile key but they don’t. I called front desk to see if they had renovated rooms and was advised that all rooms were comparable. Check in was slow and despite being a top tier Marriott member they were not ready for us, check in agent was in training. Hotel does not respond to text or service requests via Bonvoy app. No housekeeping, no where to buy a coffee, restaurant does not open on weekends. Marriott should be embarrassed and ashamed to have such a low quality hotel in its portfolio, lots of awful reviews yet it’s still in their system. I was supposed to be staying here again in November but cancelled res and I am now staying at a Hilton property. This has to be one of the worst hotels in North America.
Dirty, badly maintained hotel - no customer service
Avaliou em 29 de Julho de 2021
I've been a Marriott customer for decades, and this was my worst experience, ever. We had to beg for towels, and when we received them, they were ripped and stained. We were told to place our dirty towels in the hall. (Disgusting.) The toilet ran and the toilet seat was loose. No maintenance was available, so my husband fixed them. (Really.) This room was designed for people with disabilities, which makes this all worse. The shower curtain was dirty. The handheld shower coil was broken, so water shot out. The bathroom floor had been mopped, but there was dirt in the corners and moldy grout in the shower. There was no breakfast, even though a sign said there would be. Despite three requests, I never spoke to a manager. I wrote the manager, the head of franchising and the head of guest relations at corporate headquarters, but to date I have no had a reply. I FINALLY reached an elite customer service rep (not easy) who took my complaint and passed it on. The hotel begrudgingly gave me a partial refund. This is a shameful example of bad service from check-in to handling complaints after the fact. Don't stay there.
Do not recommend for family
Avaliou em 12 de Julho de 2021
My family and I was looking for a nice spot near our family in Tampa. The moment we walked in the hotel environment looked nothing like the pictures online. Front desk was super sweet, but unfortunately it wasn’t clean from the elevator, hotel room door, room walls, and urine stain on a open toilet seat! I was freaking out because I was with my young boys and I didn’t want them to touch anything, especially with COVID going on. I was super disappointed we were so exhausted and in the middle of the night we had to find somewhere else to stay 😔
Avaliou em 12 de Maio de 2021
Terribly run down hotel, not sanitary, especially in times of COVID. Arrived late for one night, too tired to find a new hotel. Stale, musty smell (urine?), well below standard of ANY Marriott property I've ever stayed at. And I've stayed at many, a loyal Platinum Elite customer.
Worst Marriott stay ever! Stay at your own risk!
Avaliou em 5 de Abril de 2021
I'm another Marriott Gold Elite member who has stayed at numerous Marriott properties . This is the worst Courtyard or Marriott that I have ever stayed. We stayed one night, March 27, 2021. We would have checked out but I had used an annual free night award certificate and there was no cancellation allowed. The room was dirty. There was no fire alarm in the room, just wires hanging loose from the ceiling. (I did nit know that was even legal.) There was a long hair hanging off of the mini refrigerator. There was only 1 towel for 2 people. There were carpet stains throughout. There were no plastic cups or ice bucket. This was booked on the Marriott website but no reviews can be posted on tge Marriott website unless you receive a Guest Satisfaction Survey. Not so surprising, we received no invitation, and maybe Marriott just does not care. This was huge waste of a fee night award, but I’m so glad we paid nothing because tge room was worth nothing. I would not stay there again if I were paid.