Informações do estabelecimento
Saída até: 11:00
1 Redonda Bay,Tola, Nicaragua - Tola, Rivas Department - Nicaragua - 0
Comodidades do estabelecimento
Saída até: 11:00
Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Avaliou em 15 de fevereiro de 2016
parece a ilha da fantasia....mas procure ficar no chale , casa completa , com varanda e piscina exclusiva pois os quartos , mesmo de frente para praia sao muito pequenos e sem frigobar... servico excelente, funcionarios prestativos a qualquer hora ...o gas acabou a noite e prontamente providenciaram outro.
Truly Magical 💖
Avaliou em 31 de agosto de 2022
Such a magical experience!! From the beautiful villa, ocean view, hiking to Gigante, sleeping to ocean waves, waking to monkeys in the trees, feeding birds from my hand, kayaking, yoga, delicious food, live music and the kind and attentive staff… My stay was A+ and I look forward to visiting again!!
Disappointed interactions with management- BE WARNED
Avaliou em 30 de agosto de 2022
I would have loved to leave a great review here, but unfortunately have had very disappointing interactions. Went there on honeymoon in June, stayed several days but then it looked like a hurricane was coming. Our tour guide said that the local town/roads would flood and it would be good to leave. We told the manager- Martin- who was understanding and told us to manage the reimbursement with Ben, who had originally taken the reservation from ielimited.com. Ben emailed back in June that it would be taken care of by their accounting team. I emailed 4 more times for updates and finally received a response from him in AUGUST to email the Reservations Team at Aqua for the reimbursement. Since then NO ONE has replied to my emails. I have emailed Ben, Martin, and the reservations email, and no response. DO NOT STAY THERE.
Avaliou em 13 de agosto de 2022
We never went. We booked last year in Nov for a trip in Jan 2022, but in Dec we got an email from American Airlines regarding our flight being cancelled and no other flights flying there due to political unrest and US sanctions. American refunded us immediately, but we could not find another flight that would get us there and back in the time we allocated for travel. We reached out to the hotel regarding a refund as we were still within the window. Someone got back to us and told us they would refund us in 3 weeks etc.. but nothing. Contacted them multiple times and nothing. Ended up disputing charges with our credit card as we had emails stating that they would issue a refund but never did.
Avaliou em 9 de agosto de 2022
Booked an 8 night stay in July 2022, paid 50% deposit. 3 weeks before our stay, I received an email from another property saying that "Aqua is no longer a full-service resort" and they would accommodate our booking at the same rate. Aqua never contacted us. Zero responses to emails or phone calls. No response from the sales person who booked our stay (who I believe is a family member of the GM). Identified and tracked down the GM, who finally responded to a WhatsApp message and called me. He assured me that this was legit, that Aqua was no longer accepting guests but yes, would forward our deposit to the second property. Made arrangements with the second property which credited us for what was paid to Aqua. Great. Wonderful stay. However, today heard from the second property who said Aqua never paid them and is now failing to communicate with them. Surprise -- Aqua not responding to my emails or WhatsApp either. GM not responding to WhatsApp. Handling this with our credit card company.