Avaliação dos hóspedes
Pontuação dos viajantes
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Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Not One of Our Better Trips
Avaliou em 15 de Outubro de 2021
I will start with the positive - the staff tried to be accommodating however, several things are VERY deceptive. Parking is a nightmare - never got to park near the hotel. Our room had SO MANY THINGS that didn't work. TV remote - no phone - no Computer WiFI - No HOT water! Not totally cleaned when we arrived - spilled cola was on floor by sink that had been covered over by a waste paper basket. The frig freezer hasn't been defrosted in a LONG TIME. The door was in need of repair and paint. My of My! $150..00 /night..... Also no rules = pool was used until 12;30 am - 1:30 am. Never saw it cleaned... Staff tried to repair remote - temporary fix.
Paid for Two nights and stayed one...
Avaliou em 30 de Agosto de 2021
Drove up to see friends and found the Sands after being cancelled at several other locations. We were happy we found a place to stay for the weekend. This place is very tired and although there appears to be some attempt to "update" or bandaids, the place needs a major rehab. The noise from all the guests staying there, loud music, partying too late hours, and the windows being so old that it sounded like they were in the room. The monies that were spent to stay was not worth it and we left early the following day after our awful night. Did not ask for a refund, although we realized that we left a few items shortly after we departed and came back to the room to retrieve them....one item was found and all the rest was gone! We would not recommend this place, you are beter off sleeping in your vehicle.
Disregard to guests
Avaliou em 4 de Julho de 2021
The sands is a cute retro style hotel, great location and clean rooms. We had booked 2 balcony rooms 11 months prior to our stay . When we checked in I paid for 2 balcony rooms, however when we went to our rooms only 1 was a balcony room ( there is about a $40 price difference between the 2 rooms according to their website) I tried to fix this 3 times while there with 3 different people all saying I should be refunded the difference but the had to have the boss call me. We never heard from anyone. Once we were home I tried to call and email to fix this situation and still no response back. I would have stayed here again and recommend this place, but their disregard to their guest once they have paid will not make me want to go back.
Do not stay here!
Avaliou em 18 de Junho de 2021
Don’t waste your money staying here. Filthy, expensive, and the workers steal from guests. This hotel has recently tripled their rates without increasing their quality of amenities. During our stay, we had multiple issues that I brought to the attention of the manager and desk help, to no avail. On a 926 dollar bill they offered to refund us 57.00 and that has not yet been returned to my bank account.
1. The hotel pool was cloudy and dirty for the entire stay. It appeared that there was no filtration, the maintenance person just kept pouring in chemicals without attempting to vacuum, filter, or even get debris out with a net. This wouldn’t have been so bad, had the beach not had tons of rotting fish from the red-tide. While other hotels had people who raked the beach with a tractor to remove the rotten fish, not the Sands.
2. On the third night of our stay there was a termite swarm in our room. I asked the lady at the desk for assistance and she said I’d have to wait until 11:00 when the next person come on shift. She did give me a can of termite spray, that I could fumigate the room myself with. After complaining a second time, I was moved to a different room.
3. The courtyard smell of the worst nasty smelling skunk marijuana. I assumed it was another guest, but after people watching I discovered it was coming from the maintenance and housekeeping closets. I brought that to the attention of the front desk as well, and nothing was done.
4. During our departure, my husband left his Father’s Day card on the desk in the room. When he returned to get it, someone had taken the 25 dollar gift card out and thrown the card in the trashcan. When I complained about this, I was told it wasn’t technically stolen by anyone because we left it there. It was in an envelope with the word “Dad” on the outside. Someone knew they were stealing a gift that was not intended for them.
I called back and asked to speak with the owner of the hotel, and was told that no-one there knew who the owner was. My hope is that the owner sees this review and fixes things in his/her establishment.
Clean and friendly
Avaliou em 12 de Junho de 2021
I can’t say enough great things about the sands! The employees were kind and kept the grounds very clean! The room was clean and had everything we needed. They have beach towels for customers to use and lots of activities including a pool, shuffle board, and ping pong. We will definitely be back. The beach is beautiful and clean. The staff were very helpful and always available and attentive.