Baseado em 82 avaliação
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Informações do estabelecimento
This lovely hotel is in Tulum. Travellers will enjoy a peaceful and calm stay at Arenablue Tulum as it counts with a total of 10 units. Guests may take advantage of the Wi-Fi connection throughout. Additionally, the premises provide a reception service the whole day through. Unfortunately, there are no units where customers can ask for a cot for the little ones. Arenablue Tulum is not a pet-friendly establishment. Travellers arriving by car will appreciate parking available at Arenablue Tulum. Some services may be subject to additional charges. ((* Sorry, this information is not available in t...Mais detalhes
Saída até: 11:00
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Avaliou em 7 de novembro de 2018
Hotel maravilhoso! Talvez um dos melhores hoteis que já visistamos. Nao precisava nem de chinelo pois a saida do quarto voce ja estava com o pé na areia de frente pro mar. É um hotel com poucos quartos e bastante reservado. Possui restaurante com o preco bastante razoável. Café da manha é uma delícia. Ideal para quem quer descansar e fugir um pouco do agito.
These people are crooks (and we hosted our wedding here!)
Avaliou em 7 de fevereiro de 2020
This was absolutely the worst hotel experience we've ever had - DO NOT book here. We booked Arena Blue for our wedding because they were one of the few hotels that let us do a full buy-out of the hotel and get married on the beach. Thankfully, we hosted our reception at Gitano (and had a wonderful experience there.) When we arrived on-site for our wedding, they told us that they had re-booked half of our guests to another hotel which was at the other end of the beach - about 20 minutes away to drive. Not only that, they didn't let anyone know in advance, so everyone had to make their way to ArenaBlue first, get dropped off, only to find out they had been relocated somewhere else. That left the onus on us once we found this out to try to get in touch with these ~20 guests, apologize and explain the situation. They also rebooked them all somewhere significantly less nice than the rooms they booked at ArenaBlue, and would not offer any kind of refund. As a bride the first day of an exciting but stressful wedding weekend, this was a horrible first impression for us and our guests. They were terrible to deal with onsite and gave us the runaround on this issue the whole time. They finally agreed that while they would not provide any refunds, they would allow everyone to come back and stay for a few days for free, and offered us a week stay for our honeymoon. While we knew no one would take them up on this except us, there was no decision to be made - they left us no other options. Many of our guests were left disappointed with their new accommodations and uncomfortable, some even rebooked new hotels and paid out of pocket on top of it all. As icing on the cake, when we went to book our honeymoon stay, they told us great, send the dates, we'll book you in. You can imagine what happened here... they went dark on us completely, and never followed through on their promise to host us for the terrible trouble they caused us and our guests at our wedding. Additionally, we paid for a brunch with unlimited mimosas and beer, and they completely stopped serving alcohol and created a false line for our guests, taking 5 minutes to open each beer so as to stall the flow of alcohol. We had to go next door to buy more alcohol for the brunch so that people weren't just standing in a line for no reason. Totally unprofessional, really got the impression they are just trying to make as much money off tourists as they can and don't care about right and wrong. We ended up staying at The Beach for our honeymoon and had the opposite experience - best service, totally professional, first class. Overall, we had a great wedding weekend, but it was very much in spite of Hotel ArenaBlue. I hate writing negative reviews but I hope I can spare others from wasting their money here - there are so many more worthy establishments in Tulum!
Avaliou em 30 de dezembro de 2019
I cant say enough about the staff at Arena Blue, they were so acomidating to anything we needed and very polite and friendly. We moved to another resort after a week because they were full over newyears, which may be a bit fancier but here your just another number and I luved the personal touch at Arena Blue. Thankyou so much for making our stay so special! :-)
SCAM SCAM SCAM STAY AWAY
Avaliou em 15 de agosto de 2019
We had a good stay with them in July 2018, but to our big surprise out of nowhere in June 2019 they charged our credit card $2000, we NEVER booked a stay with them in 2019, they are criminals and rubbing people. We contacted the hotel at least 8 times. they ignored us and then we asked our credit card company to contact them, they even lied to them and said that will return the money within few days, it been 2 months and we still did get our money back. STAY AWAY!!!!!!!
AVOID - SCAM
Avaliou em 23 de julho de 2019
I THOUGHT I had a nice stay at Arena Blue Tulum with my family last November. When I booked the hotel in September 2018 I was asked to pay a 100% deposit to secure the 2 rooms, which I did. We had a nice stay and paid for our extra meals etc at check-out. End of story. Imagine my surprise when on 15 July 2019 I see that Arena Blue have taken money out of my account - more or less the same amount I paid for the reservation in September 2018. When I contacted Arena Blue to ask why they had taken money out of my account 9 months after my stay I got a 2 line email saying this money was payment for the second room, “which was pending”. I replied to say this made no sense - my reservation said I had paid for both rooms in full and their own website terms and conditions says you pay 100% upfront. They are yet to reply or explain taking this money out of my account despite me and others from my family sending them multiple emails and even calling them. Sadly it looks like we’re going to have to get a lawyer involved. What worries me most is that they still had my card details on file 9 months ater my stay and are yet to confirm that they’ve taken them off their system. It’s a shame that such a nice-seeming hotel should be cover for a scam.