Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Great Place for Fun & Relax
Avaliou em 5 de Março de 2020
A piece of heaven at the side of the Tulum’s refreshing ocean waves.
Tasty food 👌🏻(Gobernador Fish Tacos are awesome) & Mojitos are the perfect combo.
The crew is always taking care of you..
Great, place, great food and great music
Avaliou em 3 de Março de 2020
I visited this spot with some friends by chance, and I got a very pleasant surprise, this place was all and more we could have expected, great view with a clean, relaxing, beach, and music that complemented the experience. The personnel was ever attentive and kind, treating us as friends and engaging in meaningful conversations, especially a guy named Andres.
Hope to be back soon
When they put money before the customers
Avaliou em 8 de Janeiro de 2020
We booked on the spot for six night where we only stayed 4 nights before running away. When checkin they asked that we could pay the first night in cash, ATM is not that far but when retrieving money from the ATM there will be 12% charged. The prive for the first night was 550 dollar for the cabanas with ocean view so we stayed here 1 night and the next nights where in a room behind this one. They charged 410 dollar a night. After one night there where parties every day until 10:30pm we didn’t know nothing except when asking the staff. Not that a party isn’t nice but it attract a lot of people from outside the hotel day in day out and they pas the hotel room each time and when your in the bathroom with the lights on they can see everything inside so we also took a shower with the lights of.
Breakfast and food isn’t worth the money, you better can have breakfast and lunch in other places.
Be sure to reserve you beach bed not once but twice because they have given in away two times to guest from outside the hotel, very strange when you pay this amount of money for a two star hotel.
There’s no isolation so you can hear neighbours talk until early in de morning, maybe that’s why the rooms have a speaker with ocean sound or jungle sound. The bathroom is ok but the water smells terrible and the rooms are very moised.
For some strange reason we still don’t get they said on the a evening that we would like an upgrade to the penthouse because the hotelmanager doesn’t want to sleep in a big room. Of course we said so that evening we packed our luggage to move the next morning. Suddenly the next day they told us that they boss decide to sell the room to someone else? First of all we didn’t ask anything and then they promised us this ‘upgrade’ because their manager didn’t want to sleep in a big room and the next day they sold the room? Come’on don’t play this money game and be serious with your clients how pay a morning money.
I told the manager this differents times and asked that I could talk to the boss, she was to busy with laying on her own beach and refused to have a chat with me. So we left 2 nights earlier and booked a new hotel. And even when we told all this things at the reception the women in charges just say seated on her chair on 5m.
When you put money for the clients.
This is the first review I ever wrote, don’t go to this place.
Avaliou em 27 de Agosto de 2018
We booked the hotel for a special occasion with my friends.
1) They sent an email a few days before arrival informing us that they don't accept credit cards, which is absurd because they are not cheap
2) they informed us that we could pay through paypal when we asked for other options, BUT we were charged the processing fee (hotel never mentioned this)
3) They were remodeling the hotel during our stay and were painting walls, doors, furniture just hours before check-in. Paints release toxic fumes for at least 24 hours after painting.
4) When we asked for a refund, staff was extreemly rude, by staff I mean the manager and Antonio the host. They wanted to reeimburse 1/3 of what we had transfered, then they refused to refund individually, that they would only do it to one account AND they charges us the fee again
5) They have very bad water pressure and water is not sweet water
WORST PART: And now I am getting messages from the staff threatening me because of sharing my review and opinion of my experience with them and in their hotel.....
I would avoid this place, there are way better places to stay in Tulum. The only thing this place has going for it, is that it is straight on the beach.
SAVE YOUR MONEY AND A BAD MOMENT WITH THE STAFF!!!
Avaliou em 27 de Agosto de 2018
Can´t complain for the location. But he installations, the rude, agressive and bad mannered staff of the staff was the worst thing ever. We booked like three months ago for a Bachelorette Party, and the girls that arrived one day before stay there for on night, the next morning they went out for a trip very early, when day came back they had a big surprise: they decided to paint all the hotel and dismount doors, windows and furniture without even consider the smell and discomfort for the guests. We paid almost all the bill through PayPal, because they said they don´t accept credit card (but the next door little store they accept without any problem and also other places very near). They refused to return the money and at the end they accept it with the condition that they will refund to PayPal just to one account (not 4 as they recived), they offered to refund an amount and after a long wait for the refund, they make an extra charge like if they were doing different transfers. All the staff are so rude and lies about everything, even invented conversations in WhatsApp trying to contact us, but those were all lies because they don´t even have the chats. I really recommend the next door Hotel Villa Alquimia, the staff was a big difference, they really save our trip with better installations and a great attention of all their staff.