The Hotel Puntarena Playa Caleta is a hotel.
Valores referentes as taxas administrativas estão incluídas no momento da finalização da compra, no site do Hurb.Impostos locais, taxas de serviços e resort fees podem não estar inclusas e devem ser pagas diretamente ao hotel.
Viajante, aqui o cancelamento é GRATUITO!
* Isso mesmo: se acontecer algum imprevisto,você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*O cancelamento grátis é válido até 14 dias após a compra (com exceção do dia do check-in ou check-in emsemanas de feriados). Após este prazo, será aplicada uma multa de 20%.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
Baseada em 53 avaliações
Pontuação dos viajantes
Perfil dos viajantes
Resumo das pontuações
Better than expected
Room and view excellent. Food ok, it was our third time in Cuba food was not a problem. Italian , international and Cuban restaurants very good. Staff friendly and helpful. Only one problem just one elevator worked otherwise great time again in Cuba.
What a terrible place!
This place was an absolute disgrace! The worst place I have ever been to. I spent 10 grand to bring my family here for reading week. My son didn’t get his ocean view we paid for, they put minor children far away from the rest of group, bed bugs, broken toilets, broken beds, broken windows, food was terrible, no ice couldn’t get a cold drink, broken ac in some of the rooms we had, there was mold in all the rooms, ceilings falling down, safes didn’t work, door locks wouldn’t work, doors weren’t secure, and the staff and management were incredibly rude. The buffet was full of flys with little to choose from. Elevators didn’t work half the time. Worst hotel ever gave Cuba a bad name!
Run Run Fast!
Wow where do I start...12 years going to this hotel and last year was the first hint of decline.We arrived February 6 expecting a great Vacation as usual.The hotel has 3 elevators for many many years only 1 and on occasion 2 elevators are working.The floors are spongy from many years of water accumulating a little frightening!You just hold your breath and hope you make it to your destination!! It can take upwards of 10 minutes before you even get on the elevator!This hotel is connected to the Sister hotel in all you have 2 pools and 2 kiddie pools .When we were there the swim up bar was dead wandering over we discovered the water was pure greenish yellowish it looked like many people had peed in the pool lol.They ended up closing the pool after about 5-6 days because no one would go there.They empties it out and it was full of algae and they finally cleaned it.now I will talk about the so called entertainment......During the day it is the biggest joke between guests!Nene who runs it does nothing but stand around the other fellow do as well Years ago we would do aqua exercises play bingo water sports etc well we were there 14 days at the pool every day from 10-5 2 times they threw a empty keg in the water about 330 and people would try to ride it like a bull and 3 times they had a spin game so in 14 days there was a total of 5 games!!!How is that entertainment??? They are more concerned with sitting smoking and drinking!!!Now onto the bar situation.....Between the hotels there use to be a total of 5 bars including 1 each at the pools well things have changed as the new Director or manager as we say has closed many bars During the day at the swim up bar is only hard liquor the other pool has beer and hard liquor keep in mind these bars close at 5 then in playa caleta they have only 1 bar and only serves hard liquor at the Puntarena there is only 1bar that serves beer and hard liquor So after 5 if you want beer there is 1 bar with it that is serving up to 900 guest!!! Do the math !!!When we were there every single day they ran out of beer not once not twice but 3 times!!!!!!One day we were so frustrated looking for beer we ended up buying a 24 pack from the cafeteria!!!! There was days I just wanted to leave!!!!The buffet was disgusting dirty dishes half eaten plates of food rude rude Russians that would almost tackle you to the ground to get in front of you and food that was unrecognized wow stay clear!!!!Since this new Director Vladimir has come the hotel is in a decline Staff is trying to do there best but he has forced them to work with nothing Like running out of cups straws and forget about a fruity drink there is nothing to make it with sad sad sad All being said I am sad to say after 12 years I will not return till the new Director leaves he has destroyed the hotel We have many friends we meet there every year and a lot of them also are not returning Thankyou to the staff that have stuck through this with the horrific Director that is unapproachable stays clear from the guests and hides Shame on you for destroying the hotel Shame shame shame on you!!!!
1st time going to Cuba!!!
Trip was a great weight lost program.... Hotel and buffets were disgusting and dirty. Public washrooms never had toliet paper or soap and very often dirty(feces all over the toliet and floor). Most of the guest were Russian and they were very rude/loud. Seventh floor ocean view room was amazing, I looked forward to the towel swans my maid left for me everyday! We made the most out of our trip and met alot of other great Canadians!!!! All and all we got what we paid for and I'm glad we didn't pay more then what we did.
Nice stay at Caleta
We spent 14 days here and had a wonderful time. Would have been much nicer without the Russians for sure . Always found something to eat , the beach was wonderful , and the Cubans were just great people. Everything is quite a distance so be prepared to hike a bit. The Italian was the best ala carte we experienced. They have a free shuttle to downtown with twice daily pick up and drop off which was nice . Plent of palapa but not enough lounges some days . Met a great taxi driver and have his number. Weather was great with one bad day of weather . Would stay here again knowing what to expect.