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Avaliou em 23 de Agosto de 2021
This place is absolutely amazing! Will definitely be back! Their brewery is awesome great food and beer! The only problem we had was the parking we had to park our vehicle on the dirt road felt unsafe I did not see any security at night, that kept me uncomfortable.
Misleading & Poor outcome
Avaliou em 5 de Novembro de 2020
We stayed at Maglen Resort for 4 nights, the pictures you see on tripadvisor and booking do not match at all with what we found, the hotel is split between 3 different areas which have very different characteristics although the price is the same.
We eventually stayed in the Tesela area (after visitng three other options), the rooms are very simple and bathrooms are very average (considering the price). Despite the location, the view you get from the rooms varies a lot depending on which one you get and again the sub-hotel you are in (some rooms have a single window on the parking lot with little to no light). This lack of consistency is truly frustrating especially given the fact that no information is provided when booking.
Wifi did not work, our phone was broken (and despite informing staff they did not fix it), the pool area was not cleaned and full of dust and the hotel did not inform us that their restaurant and bar would be closed both Monday and Tuesday during our stay. The staff told us that we should have come to them to complain about these negative developments along the stay but after informing them via phone we expected action to be taken. Finally, the last day that we spent there, our room was not done.
Overall for the price paid, you can get a much better experience in another hotel.
Avaliou em 26 de Janeiro de 2020
We live in San Diego and visited the wine region for a weekend - 6 of us - renting 4 villa rooms. Rooms were great and the restaurants and facilities were great. It is a big property with different themed accommodation, so you either need a car to move between the areas or ask reception to drive you (golf buggies). We stayed in the villas near Hache restaurant, with pool, cafe and dining easily walkable in 2 mins. We had dinner at Canteras, near reception, where you would need a lift to get to. Both very good restaurants. Would recommend.
Avaliou em 1 de Janeiro de 2020
We were there in December and it was cold. The heater did not work. When we arrived they were "cleaning" our room. Left puddles of water in the room. We asked for the heater to be turned on as we couldn't get it to work. We were told they got it working, but our room never got above 50F. No extra blankets. The wifi turns off about 10pm. No one answer the phone after 10pm, The shower sprayed water all over the room so the towels got wet. The sink leaked so the floor under it had a puddle of water. The fake plant was caked in dust and dirt. All the surfaces had dust on them, even you could write in it and see it. Not enough wash clothes and towels. Sheets did not fit the bed, so they popped off during the night and I got bites from bugs.
I do think the place has potential, but it has a ways to go.
Beware of bugs, rodents, and poor service
Avaliou em 6 de Outubro de 2019
Nothing really positive to say about this "resort." The experience started with no one responding to my initial email so that I could book a room for a wedding block. I had to follow up twice before getting a response but even then, the price was incorrect. So several emails later and I was finally able to pay via PayPal. Never received a confirmation so had to follow up once again and told that their email would serve as confirmation. Fair enough but did all of this really require 31 emails back and forth?! Should have known from this how the rest of our experience would have gone. Fast forward to our arrival. We are greeted by a less than stellar front desk attendant that gave off that "I don't really want to be here" vibe. Wish I could remember her name but she has a pixie type hair cut if that helps. Anyway, she proceeds to try to charge me for 2 nights even though I had cancelled with plenty of notice for the first night (per their policy, it is 48 hours and I gave them more than a week notice). I then point out that I shouldn't even need to pay for the 1 night as I already paid via PayPal. She calls someone to confirm this and luckily that little nightmare is settled. How none of this is correctly noted is beyond me. We are taken to our suite and that's where the major issues happened. There are a dozen dead bugs right when we walk into the front door and coffee grounds all over the tray where the coffee maker is kept. We see that there are 2 large holes in the coffee bag and realize there is only one thing that could have done this - rats or mice! We call reception and they send a housekeeper to clean up. While she's on her way, I inspect a bit more and notice dust and rings on a wooden table left by wet glasses. I also look over where the dead bugs are laying and can tell that the floor had not been adequately swept. Housekeeper eventually arrives and when I show her the coffee bag, she confirms, "Oh yeah, rats." She says she will clean up in the most nonchalant manner so we tell her not to bother because there is no way in hell we are staying in this room, especially because my daughter would be staying in the room with the rodents! We are given another room, but in a completely different area - Tesela. Annoying because the rest of friends and family were in the villas. But whatever, we are told that's the last room available, which I highly doubt because the place definitely didn't look full. This room was cleaner but lacking basic things like tissue and a working telephone! The water from the shower overflowed all over the bathroom floor and the stairs leading to the lower level are deadly! Stay away from this disaster of a hotel. I hear there are way better places to stay in the Valle!