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Avaliou em 1 de Agosto de 2021
We always stay in Choice Hotel and prefer Comfort Suites. This Comfort Suites was very disappointing. The checking clerk acted as if we
were interrupting her time on her phone to check us in.
The room had a distinctive musty smell that didn't go away. We thought it would after we ran the a/c for awhile. There was also mold around the edge of shower.
The breakfast was just sad. No milk, water, cereal or fruit. The juice machine was broken, they did have apple and orange juice in small single serve cups.
And the ice machine on the 1st floor was broken.
We were just all around disappointed in this Comfort Suites
Avaliou em 21 de Junho de 2020
Staff members were polte, fast, and helpful. Our room was spotless and comfortable. Bed was comfortable and everything worked. I would recommend this hotel over and over. Location was quiet and easy to find.
Nice place. Inexpensive.
Avaliou em 2 de Março de 2020
We asked for a quiet room away from traffic. We got placed in 220, right upstairs from the breakfast kiosk, closest to the front of the hotel and on the “main drag” side of the building. Heard a motorcycle fire up 3 different times, and a car blasting music for a good 5 minutes. Not the hotel’s fault, but if that’s a QUIET room?.... Breakfast was pretty poor, frankly. Everything was super overdone. But in spite of those, the room was a suite, and fantastic! So good that the hotel gets 2 extra stars for it.
Avaliou em 23 de Fevereiro de 2020
We have stayed here several times and always had a nice comfortable stay. The staff is friendly. Free breakfast. The rooms are spacious and clean. All rooms have a mini fridge and microwave. The hotel is located one block off I-45 South and close to NASA. There are many restaurants close by.
Mixed Experience Here - Wouldn't Recommend
Avaliou em 9 de Novembro de 2019
My husband and I stayed here for the purpose of seeing the Space Center and exploring Galveston. There is not a very welcoming feel at the hotel, and the hotel is under some renovation which takes away from the experience. There was a loud repetitive noise that we could hear in our room through the duration of our stay that the staff could never pinpoint. This was in room 208. Avoid that room!
We also had issues with housekeeping service. Issues are to be expected, but it is how the staff and management deals with them that sets the hotel apart. Unfortunately, how the staff handled this sets them below par. Our room was not serviced due to a miscommunication. We brought it to the front desk's attention, and they said they'd look into it, I said that we were on the way out and would check back when we got back. This person seemed interested in getting our room serviced. When we got back, the lady we spoke to was gone and we spoke to a very RUDE man, who apparently is part of management. We asked about the room being serviced and a very frustrating conversation ensued. What we didn't know is that the first person had the room serviced but never told the managment. Had their communication been better, tthis would never had happened.
In any event, the combination of all the above, we would not stay here again or recommend it to anyone either.