Apenas são permitidos animais de serviço.
Valores referentes as taxas administrativas estão incluídas no momento da finalização da compra, no site do Hurb.Impostos locais, taxas de serviços e resort fees podem não estar inclusas e devem ser pagas diretamente ao hotel.
Viajante, aqui o cancelamento é GRATUITO!*
Isso mesmo: se acontecer algum imprevisto, você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*O cancelamento grátis é válido até 14 dias após a compra (com exceção do dia do check-in ou check-in em semanas de feriados). Após este prazo, será aplicada uma multa de 20%.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
Baseada em 431 avaliações
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Atendeu o que precisavamos, fui com minha família e quando voltar para California vou ficar novamente nesse hotel. Todas as grandes lojas dos USA próximas. Perto da rodovia de acesso para Las Vegas, Tem um estrada que em 20 minutos vc chega na Disney.
BW West Covina failed in to meet my expectations
We stayed at this property for 3 nights during 4th of July weekend, flying in from Hawaii to attend funeral for my wife's close relative. This property although somewhat conveniently located near the freeway and close to stores and places to eat lacked in both customer service and room cleanliness. 1. Upon arrival on Saturday the 4th at midnight, we encountered the parking lot full of young people carrying and drinking openly liquor and beer bottles, even entering and exiting the lobby. Rough estimate was about 15-18 people everywhere. They were loud and rowdy. I never saw any security monitoring the area to maintain safety. First impression was that it was a party hotel and not a pleasant BW hotel that we expected it to be, but then again it was 4th of July. We tried to overlook this. 2. Checked in with overnight clerk "Raf", upon registering for the room I clearly requested that he add my wife's name to the Front Office system because her family members may be wanting to contact her and as per most hotel policies one must provide a last name to have a call transferred . I wrote my wife's name on the reg card so that the clerk can spell it correctly. So happens, that he never entered it in the system. There were relatives that for the following day Sunday were trying to call my wife and were told that no one by her name was registered. Our visit was for a death in her family and these calls were important. The following night I approached another overnight clerk, and I told him that my wife was not registered in the system. The clerk pulls out the reg card from the bucket and shows my her name that I had written at check in and says "we have her name". What does that mean? If a call comes in with some one asking for a last name, they are not going to do a bucket check but rely on the computer system to search for a name. 3. Originally booked a Sat/Sun 2 night stay, when trying to extend a 3rd night for Mon, the same clerk tried to have me sign a new reg card that showed a higher rate of 4-5$ more, then tells me that it "generates automatically and reflects the same as the BW website". He was untruthful about that fact. In front of him, I pulled out my phone and showed him my BW Rewards rate which was close or maybe a $1 more than what I was being charged for the previous two days. When I asked him to adjust the rate to match my previous nights, he says that it needed to be approved by a manager. Adjustment of $4 needs a manager approval? Come Monday night and the parking lot was 1/2 empty so for sure the hotel was not even close to selling out for the rate to increase unlike maybe Saturday night 4 of July were it was clearly busy. His demeanor was also uncaring and unhelpful. 4. Bathroom floor around toilet felt sticky upon arrival, not sure if it was cleaning solution or not mopped properly or just urine. Fortunately my wife travels with a mini water heater for her tea that she ended up boiling and pouring over the bathroom floor and cleaning it with a bathroom mat. Toilet flushes very slowly as well. Poor drainage/flush. 5. Finally on Monday morning I called and approached the morning clerk "Ellie?" and requested to speak to a manager. She said that her manager "Maggie" would be coming in at 12:30 pm. I requested to be called. Ellie took my message. I was never called by Maggie. I also informed the morning clerk that I was expecting a couple of UPS parcels to be delivered and to have them call me when it came in ( these were custom made funeral shirts that I had ordered for myself, so they were important). No one ever called me or left me a message. I monitored the UPS website to find out that they were delivered in the evening. 6. At 7am on Tuesday morning I approached another clerk who says he was the overnight clerk, I got one of my parcels and asked to confirm the names of his coworkers, specially who worked the night before and who was relieving him at 8am. He seemed so hesitant to give their names, and even said that he doesn't know it. I asked him " Do you not know the name of your own coworkers?' He replies " well, they change names often." Very bizarre answer so I asked for Maggie's business card since I was told that she was the Manager. The clerk end up giving me a card only for me to find out that it is just a standard hotel one and not Maggie's personal card so that I can contact her. I cannot understand how a hotel Manager or even a Front Office Manager would have no business card. Front Desk service at the worst. Shame on this property for not living up to the Best Western commitment and standards. Thank you.
Nice Stay in this Area
The breakfast was what I expected and they did not rushed me to check out. I really had a good time and will always choose Best Western Hotels. Room first class and clean. Everything we needed. We wouldn't stay anywhere else, when visiting Family and friends in the area.
Nice hotel in a line up of multiple options, almost all of which are more expensive
This hotel is on "hotel row." It is often the least expensive of those I choose from so when the budget is looking a little tight, I will stay at this hotel. It is certainly very adequate and has only one thing that I really don't like; if you exit out to the pool the door locks behind you and unless they have unlocked the sliding glass door that leads into what used to be the breakfast room, you get to hike all the way around the hotel and enter through the front door. Other than that, I like the hotel.
Best hotel stay ever, clean, safe and excellent service, I recommend this hotel highly, and I will continue to stay at Best Western plus anytime I come into town. I've stayed at other hotels and non compare to Best Western plus