Holiday Inn London - Kingston South
Diárias a partir de
R$ 984
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Saber maisInformações do estabelecimento
Saída até: 11:00
Kingston Tower, Portsmouth Road, Surbiton, KT6 5QQ, United Kingdom - West Molesey, Surrey - Reino Unido - 65
Comodidades do estabelecimento
Saída até: 11:00
Avaliação dos hóspedes
TripAdvisor
Pontuação dos viajantes
Excelente
10
Muito Bom
7
Bom
10
Razoável
7
Ruim
25
Perfil dos viajantes
Negócios
6
Romântica
18
Viagem a sós
3
Família
6
Viagem com amigos
2
Resumo das pontuações
Atendimento
Custo-benefício
Limpeza
Localização
Qualidade do sono
Quartos
Total lack of Customer Service
Avaliou em 24 de maio de 2022
Three years ago at its previous incarnation (2019) I booked a room for a birthday party. Saw the room and paid a deposit. Then came Covid and in January 2022 I rang the hotel, said that they still had my deposit and I wanted to book the party for May 2022. In March I rang and asked to see the room again and was told it wasn't possible. Then, I got a phone call saying that we could not have the party there at all and my booking and room bookings had been moved to another hotel and did I mind?? Yes, I did mind very much. I had a signed Contract for the do with costings etc. Got in touch with other hotel, price had increased exponentially although I had the Contract. Was told it couldn't be fulfilled as the hotel had changed Hands. Except that it hadn't - still owned by the same people, just refurbished. Rang Citizens Advice and was told my Contract should be fulfilled and to write and ask if the hotel has a disputes' procedure. never got a reply. Rang IHG and an American told me that I had to ring an 800 number - I said but that's in the US and the hotel is in the UK.After around 7 minutes she cut me off. The new hotel told me that they had invited me to change the booking!!!! (No) Then I asked that IF I could find somewhere else would I get my deposit back? Was told yes. To cut a very long story short - did manage to find an alternative, cheaper, more hospitable venue, cancelled the 'new' hotel and got the deposit back 2-3 weeks' later. Except that they never informed us, just saw it on the Bank Account! I used to work in Customer Service and the rating for this total fiasco would rate in minus figures had I had to rate it. A very unpleasant, annoying and upsetting experience,
983janw
Appalling customer service
Avaliou em 16 de abril de 2022
Had booked Hotel for a special family event in June, booked in advance ages ago. Now told booking has been cancelled with no alternative and no compensation. If this is how IHG treat their Spire (highest level in Priority Club) members I will be booking all future stays with other non IHG hotel brands.
malcolmt303
Late Cancellation by the Hotel - Avoid
Avaliou em 15 de abril de 2022
Like so many others I booked well in advance only to have my room (booked for May) cancelled this week because of a ‘temporary closure’. A quick check online reveals that they have taken a block booking a turfed all existing bookings out. This is disgusting behaviour made worse by the fact that they lied to me about why they have cancelled my booking. No compensation, just a straight cancellation.
963lucianm
Cancelled bookings with no apology or offer of compensatio
Avaliou em 14 de abril de 2022
We have just had confirmation of booking to celebrate our 25th wedding has been cancelled. Also had a booking for 9 rooms cancelled in July. Called customer relations and basically to tough. I have events booked in July and am looking at double the price now do to late cancellation. If this the way they treat their hold members then they deserve to go out of business. Will never use IHG again
hollyblue999
Dreadful customer service
Avaliou em 24 de março de 2022
Three nights booked in January for stay in June. Confirmation received. Today received cancellation! No explanation no apology and no alternative offered ! Tel to speak to someone told a large party booking had been extended, how can this happen when rooms already booked to others? Tel another number given and was told hotel closed !?! Asked why and the man hung up on me !! Fabulous service , would love to know the real reason
Anjiib