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This Inn Should be Demolished
Avaliou em 17 de Setembro de 2021
This is one of the WORST stays I have EVER experienced, which is saying something, I've ended up staying overnight in some pretty sketch areas in some cheap motels. The amount they are charging for someone to stay there is an absolute crime in comparison to what you are getting, only up-charging because they know they can because the west side entrance to Yellowstone National Park is right there. The pictures on their website make it look like this nice cozy place, and it is absolutely not.
For one, they do not have enough parking for all their guests. We had to park behind someone while we were checking in. We luckily found a spot in the lot, super far from our room though, which made unloading our stuff a nightmare. We could have ended up having to park off site on the side of the street. We were also upstairs, no ADA accessibility. So again, unpacking our stuff into our room was the first nightmare.
As soon we got into the room, it was super hot, stuffy, and musty smelling. Our AC was broken. Husband took a look at it, and it needed a coolant recharge, so it wasn't even something a regular maintenance person could have done during our stay. Couldn't safely open the front window, the screen was barely intact, and the bathroom window there wasn't even a screen. Complete safety hazard, especially since the bathroom window led right out onto a roof.
Speaking of safety hazard, our smoke detector was non existent. There was a spot for in on the ceiling, but it was gone.
Their TV didn't work for us until our last night for some reason, their wifi never worked for us. Their mini fridge didn't have a freezer section which was annoying, and their bed- that was the worst bed I have ever slept on. That bed was so stiff, so horrible, I actually really screwed up my left arm from it to the point I have to go into my doctor about it, and it's been five days since our stay and I'm still healing.
Truly believe we deserve some money back, as almost every amenity they offer- even their bed of all things- was complete crap or non existent. We would have been better of sleeping in our car at a rest stop somewhere. The only thing going for this place, is it wasn't disgustingly dirty (at least OUR room, I have now read other reviews stating black mold in the bathrooms- um- WTF!?)
2 stars maybe 2 and a half
Avaliou em 10 de Setembro de 2021
The room appears clean. But some elements need work. The air condition/heating does work but the appearence would make you wonder. There is only one outlet that can be used unless you unplug the hair dryer. The person seem food. The shower/tub need to be updated. The exhaust fan needs to work.
Don't bother crappy at best
Avaliou em 3 de Setembro de 2021
Went thru hot wire showed up was suppose to get a king but that room was in the middle of getting carpet shampoo. Was given a double twin room. Looked at it all it was so perfumed out I got a head ache walking into the room. The girl at the desk was useless and more interested in the Hispanic maintenance guy that helping me. The manager agreed to refund my money but hot wire penalized me and would not refund my credit card. Don't stay here or use hotwire. Major dump.
Avaliou em 6 de Agosto de 2021
We thankfully had a much better experience than the other reviewers.
The room was decently sized, and everything looked clean (maybe it was remodeled recently). The people at the front desk were nice and professional. Housekeeping cleaned the room every day. The wifi, fridge, microwave, and AC were good.
There was no elevator leading to our room (as far as I know). We got in through a staircase on the outside of the building, which was a little inconvenient but not a big problem for us.
The main downside was that it was very easy to hear our neighbors.
Black mold, terrible customer service, ants, limited amenities.
Avaliou em 12 de Julho de 2021
We recently stayed for two nights. Entering the room there was black mold all over the wall in the bathroom and in the shower. When we went to take a shower the water temperature would go from normal to scolding hot or cold where you would have to get out and turn it off or have another person turn it off. There was ants all over our bed and on our luggage. We noticed they also do not have batteries in the smoke detector which is alarming if something were to happen. When I contacted the hotel they said, “there’s nothing we can do we’ve had people stay here all week without complaints”. I told him this was a health condition especially for someone who is pregnant and just didn’t seem to care. The carpet is dirty, the basic amenities such as microwave, refrigerator, tv ( never could get channels to come in) are not even included. Do not stay here even if it is one of the cheapest places. Would avoid staying here at all cost!!