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Horrible Staff and Ownership
Avaliou em 31 de Janeiro de 2021
Even though this Hotel says Waco don’t let it fool you it’s 20 miles from Waco. Just by the name you can tell how they deceive people. This Hotel has the rudest staff and Management this used to be a very low class trashy hotel that’s masked by the cover of a Holiday Inn Express. IHG has gone down in reputation from years ago and most hotels are run down and managed by uneducated staff and thus here is that same scenario. Just because it’s remodeled the interior is still old.
If you have an Emergency here and dial 911 goes to the front desk and not to the police or fire. If the staff does not answer the phone or is outside smoking or sleeping in the back they never answer the phone. There were no fire alarms in the room as they took it down to replace the battery and didn’t replace it. The hot water comes and goes, the TV work when they want to and cable goes in and out all the time. The sheets were filthy and stained and they never replaced it. They don’t clean your room or throw away the trash.
This Hotel has the most rude and uneducated staff I have ever seen. They are poorly educated as can be seen by their mannerism and speech. They could care less about you and are never doing any work specially the afternoon and night time as they hardly ever answer the phone. The Manager is a huge lady that came out to solve my problem with sauce all over her face and a piece of food in the other one and basically told me she didn’t care about the room issues. I contacted the ownership and he too could care less. I contacted the city about not being able to dial 911 and no one cared. If you have an Emergency or fire here no one will know because you can’t dial 911.
Avaliou em 4 de Janeiro de 2021
Nice hotel, clean rooms but, and its huge but, We asked for a room on the quiet side, not up a floor or two, QUIET, AWAY FROM THE GD INTERSTATE, and we were forced to pay more because, very conveniently, they only have 2 queen bed suites on the other side of the hall. We constantly use these hotels for our business which puts us in hotel rooms, roughly 250 nights a year. You people or owners should be ashamed of yourselves, forcing people to pay more for a quiet sleep...that should be a Gaurantee, not a money grab. For this reason, we will never support or use this hotel again. Highly recommend that anyone booking this place be very clear on where you want to sleep. Up does not constitue quiet! Absolutely disgusted.
Remodel almost done!
Avaliou em 22 de Setembro de 2019
We loved having this option while visiting for a wedding in Waco. Waco hotels were very pricey. This hotel is about 20 miles north of Waco on I-35, so for us, it was fine. It is right next to a gas station and restaurant/shop called Slovacek’s, which is a famous Czech place that should be on everyone’s bucket list when traveling through TX. The hotel was very accommodating with remodeling almost done. Our room was clean and quiet and comfortable.
Do Not Stay Here until after the remodel is complete!!
Avaliou em 24 de Junho de 2019
We have stayed at Czech Inn since it opened, always an excellent stay. DO NOT BOOK to stay there now until the remodel is complete. DIRTY, NOISY, AMMENITIES are NOT all available as told, NOT SAFE or SECURE. Come back after remodel. STAFF WAS BEYOND EXCELLENT but often couldn't help.
Avaliou em 20 de Maio de 2019
Beds were hard as a rock-felt like we were sleeping on the box springs-pillows went completely flat when laying in them. Fan in the bathroom stayed on all the time. A/C controls were messed up -either 57 degrees or 70+ degrees inside. Nothing inbetween. Asked for towels-didn’t have any-being washed due to high volume. Hotel being remodeled, which is fine, but areas were unkempt & plywood on walls of elevator. Expected more from a large well known hotel like this. Won’t be a choice of mine in the future - the $160 a night fee was not justified fir what we went they.