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Avaliou em 16 de Julho de 2021
I booked this hotel off of a 3rd party website (Priceline) because I was in the process of moving and wanted a comfortable place to sleep for a few days while I unpacked at home. The check-in process was standard. I was requested to show my identification and a credit card for incidentals. I was informed there would be a standard hold placed on my card and that it would drop off after I checked out, pending no incidental charges. I barely was in the room, except for to sleep. The only time I saw any staff in the hotel was when I checked in and once in the hallway when I asked a housekeeper for toilet paper, as my room had none. The housekeeper did not seem to understand what I was saying and told me to call the desk, but ultimately gave the toilet paper. This interaction was less than ideal, but was not the cause of my one-star. There was grab and go breakfast ( which was just some granola bars, water, and coffee). The Starbucks was closed.
When I checked out of hotel, I noticed that the pending charges for my incidental hold were posted. I stay in a lot of hotels and have never seen this happen. I called the hotel and asked why I was charged. The first call I made, the agent told me that I was not charged and told me to follow up with my credit card company. Credit card company insisted that yes, Marriott charged me. My Priceline charges were there too, which meant two charges for the same room. I called Marriott back. The next agent insisted that I was not charged and offered to send me my bill and receipt as proof. She emailed me a bill that said I was charged on my card for the amount that I questioned for my stay there. I called back and she said she could not do anything to help me and suggested I call the next day. I called early. Another agent said that she heard about me and gave me my name and that she would give to the manager because she cant help me. I asked when he would be in and she said he was off that day and would be in on Monday (it was Sunday). I called back on Monday evening, given that I was told he would call Monday morning and did not. The phone was answered by a female staff member who was laughing and more into a conversation with what sounded like a friend than with me, a frustrated and over-charged customer. She laughed off my request and told me the manager is off partying for his birthday and that he would eventually get back to me. I was frustrated and asked if there was anyone else that could help me. She said no, just the manager. I waited until Wednesday to call back and spoke to this ever-elusive manager, who did not seem sincere. First, he claimed he worked a double Sunday and did not receive any messages. I expressed that his staff indicated that he was off that day and to call on Monday, only to learn he was off for his birthday. He claimed that was not true. I thought it was weird because why would his staff say he was off, if he was not only in the building, but working a double shift. He also said he did not get any of the messages about the situation and could not explain why it happened. He told me that his staff could have fixed it also. He said he refunded the charges, but several days later, it does not appear to be the case. At the end of my call with him, he asked me if I wanted his email and I said no because this experience had made me never want to stay at any Marriott facility. He ended the call by saying he understands and have a good day.
Still waiting for my refund.
The actual worst - unsafe
Avaliou em 5 de Dezembro de 2020
Walked in here during the height of the pandemic to find a zoo of unmasked people. Told the incredibly rude receptionist my concern about bringing my baby (you can’t mask a baby) through the lobby and elevator and he told me to ‘take a deep breath’ and then he canceled my reservation before I could even make up my mind about taking the risk of staying there. We are loyal courtyard by marriott customers but this made me change my mind about where we will be staying from now on.
Avaliou em 26 de Outubro de 2020
Best choice in the area for the price range. Even worth it to travel outside of Natick area.
Rooms are larger than expected.
Property is modern & clean.
Fitness room is very spacious & modern.
Feel bad for the ppl who choose to give the dumpy & awful Extended Stays a try instead. I highly recommend not doing that.
Unbelievable value and SUPER-helpful staff!
Avaliou em 23 de Julho de 2020
This was a one-night stay, not intended to be anything but a place to rest my head in between two work days in two different locations. It ended up being a really great experience.
When I checked in, Lisa was at the front desk and was SUPER friendly. She was waiting on someone else but assured me she'd be right with me and was. She checked me in quickly, immediately got me a freshly-sanitized cart, and handed me my keys. Half an hour later, when I asked her about local restaurants, she gave me a couple of options and then looked up a few others on her phone...REALLY nice.
I came back from dinner and said hello to her at the front desk. I had just gotten a work call asking me to do an online project at noon the following day and asked her what the check-out time was and if I could use the business center after I checked out...she offered me a late check-out so I could stay in my room! This might not seem like a big deal...but, as someone who has had this happen more than a few times, I can tell you...some places are very inflexible.
Lisa made this stay really great. I will pick this Courtyard again, even if I had to drive a little further for it. Totally positive experience.
Great Stay at the Courtyard, Westborough, MA
Avaliou em 1 de Maio de 2020
Upon arrival, Front Mnager on Duty Carlos was very profesional. Carlos addressed me by my Ambassador Elite status. He was very helpful. Carlos was very well groomed and had a smile on his face. You can tell he enjoy's his job. The hotel was very clean. I found this hotel to be quiet. After a long day of travel and work, I needed that.
Great Job Everyone for a very nice experience. I will definately stay again.
Thank you Everyone!