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Qualidade do sono
Great Suite Hotel
Avaliou em 26 de Agosto de 2021
The SprinHill Suites at Hanes Mall is a great Suite Hotel. The rooms were somewhat small to be a suite, but it was perfect for me and my travels. They were clean, and staff were being mindful of COVID and the sanitation required. They were extremely helpful and ensured they were taking care of guests. The breakfast was great, 2 different types of waffles. Amazing muffins, sausage or bacon and eggs, plus all your other breakfast items. I enjoyed the fact that they had a large variety of hot teas to choose from, not just coffee. The location is amazing, next to the mall and all the restaurants surrounding.
Crime at the property
Avaliou em 20 de Julho de 2021
The hotel building itself is clean and the breakfast staff is over accommodating and friendly with a nice buffet available even post COVID. Parked our vehicle in the lot overnight and the window was broken and rummaged through. Local police said there had been prior similar instances at the hotel and they had suggested the hotel get cameras installed, which has not happened. Trying to get it repaired on the weekend and hoping a glass shop has your glass is not easy and ruined the entire day. Local police said multiple hotels around the mall area were hit the same night.
Hotel had a family reunion/party in the meeting space late into the evening (at least until midnight when we arrived) and they were super loud and partying in the room. Other guests commented the next morning that they were so loud some of their family slept in their car overnight because of the noise. This was interesting because there's a "no party" rule sign on the front desk counter, which clearly did not matter.
We never received an apology, call, email, text, etc. from the hotel about the crime/incident, which I thought was odd. Also, the day desk staff never relayed to the evening or the overnight desk staff about the incidents in the area because when I told them what happened, they had no idea. Perhaps they need to start a "pass down" report or email so the following shifts of employees know what happened before they arrived for work.
We will not stay here again. The incident ruined our trip and took an entire day to handle the police, insurance, glass replacement, car cleanout, etc.
Carmen is absolutely FANTASTIC!
Avaliou em 7 de Julho de 2021
We stayed again on our way through to Ocean Isle Beach. This year our stay happened to fall over my daughters 17th birthday. I had contacted the hotel to see if they could do anything special for her, since we’d be driving and she wouldn’t be able to celebrate much. Carmen went above and beyond. Decorated the table at breakfast with cupcakes, balloons, trinkets and a sash! She made it so memorable. Thank you to her! Absolute fabulous customer service. See you again next year!
Great place to stay!
Avaliou em 13 de Junho de 2021
This was our second time staying at this hotel. We absolutely love it. We were greeted as soon as we walked in. They’re so friendly and helpful. Our room was very clean and everything was perfect. Breakfast was provided free and was made to order instead of buffet due to COVID. The staff goes out of their way to help. We’ll definitely stay here on our next visit to Winston Salem.
Perfect for Overnight Stay
Avaliou em 30 de Abril de 2021
Stopped here for an overnight stay on a road trip. We had a king size room and it was a very nice size. Our room was clean. Walk in shower was great! Our room was on the 4th floor and on the end of the building so we didn't hear any neighbors. We were able to adjust our room temperature to 68 and it stayed nicely cool in the room all night. Beds are comfortabke and slightly firm. We did not eat breakfast and left around 9 am. There was definitely no social distancing in the small breakfast area. Elevators are small and despite signage to limit the number of people in elevator, people still tried to cram in. Definitely worth the few extra dollars spent for a nice clean and comfortable room.