Apenas são permitidos animais de serviço.
Valores referentes as taxas administrativas estão incluídas no momento da finalização da compra, no site do Hurb.Impostos locais, taxas de serviços e resort fees podem não estar inclusas e devem ser pagas diretamente ao hotel.
Viajante, aqui o cancelamento é GRATUITO!*
Isso mesmo: se acontecer algum imprevisto, você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*O cancelamento grátis é válido até 14 dias após a compra (com exceção do dia do check-in ou check-in em semanas de feriados). Após este prazo, será aplicada uma multa de 20%.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
Baseada em 73 avaliações
Pontuação dos viajantes
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Resumo das pontuações
If you want to sleep - go somewhere else.
When Management give you your money back - it usually means the situation is well beyond the pale. We went to Xalapa for the untimely death of a dear relative. Funeral, wake, burial, etc. - exhausted we arrived at 6pm, we were fast asleep at 7pm and... at 11:30pm precisely - huge scandal, music, so loud that it reached across the 60-meter yard into our room at a high volume. I went to the front desk, asked for a change of room - one was give, yet the bell boy suggested I check the noise level of the new room and... it was across the street of a disco/night club that closed until 5pm!! I went back to the front desk, demanded that they either lower the party noise, or give me my money back and I would seek a Hotel that cared for the sleep of their guests. They immediately gave me my money back. Sad. I had been a loyal guest of the Hotel. Nice staff, aged facilities yet good enough, good food, downtown location, good parking. Yet, enough was enough. We moved to the Holiday Inn Express - Xalapa, smack in the middle of downtown, yet in spite of hosting three events that night, facilities are modern enough that we slept soundly without ANY noise.
I had a great trip to Xalapa - I visited Coatepec too and really enjoyed my time. Staying at the Gran hotel Xalapa was nice, as it is not 'yet another' of the big hotel chains, it has persinality and character and I'm sure that back in its heyday, ti was THE hotel to come and stay in when visiting Xalapa. The room was large, the bathroom had been refurbished and the bed was comfortable. A pleasant surprise was the internet - the signal was good and it was one of the fastest services I have used in any hotel. Don't get me wrong. This isn't a 5-star hotel at all, but I ejjoyed the character and the uniqueness of the place. The buffet breakfast was very nice and the staff were all friendly. I'd come back for sure!
Good meeting venue, but in need of repairs
Came here for a conference, but actually stayed offsite because hotel sold out beforehand. This is likely the best location, but the hotel itself could use repair. Tile floors are chipped, cracked, and tiles are missing. Pool itself is nice, but buildings need to be painted and have s hew holes where rot has occurred in the soffits. Service of hotel staff is the solid savior making up for the lack of maintenance. Whatever need I has was anticipated and met immediately. Cheerful staff helped me many times. Conference rooms are good enough with good sound and good ability to see and hear the speakers.
Very friendly and helpful staff, even though we don't speak any Spanish. Good selections on the buffet breakfasts. Recommended for a quiet and relaxing stay. Will be going again in the fall as the hotel made us feel very welcome.
Great hotel in a good location
This hotel has really great common areas as good as any high end hotel in the US. The restaurant served a great buffet that I enjoyed for breakfast and dinner. The rooms were good sized but not as nice as the common areas. One special treat was their bar which one night they opened just for our group. The drinks were yummy and strong.