The Hotel Single Handedly Saved Our Honeymoon
Reviewed 29 June, 2020
The Hotel team in Lucerne Switzerland single-handedly saved our honeymoon from ending on a dismal note and made it nothing short of magical, with the strongest desire to return. A high note indeed. We are quite delayed in sending our gratitude for all that the staff of this wonderful hotel did, led by none other than their General Manager, Marc Lechmann, taking the reigns to ensure our happiness. Initially, we booked at another hotel, online, that advertised a 5 star experience. In reality, we found ourselves checking into an economy basic environment. With a bit of fancy footwork, we wiggled out of the disappointing hotel down the street and found our dream team at The Hotel. The Hotel is part of the boutique Marriott Autograph Collection. The General Manager along with staff members Mareika and Sarah made our experience everything we could have wished for and more. Not every guest of this hotel will be on their honeymoon; nonetheless, the service and attention to detail are sure to leave everyone, regardless of their journey in life, with a smile on their face. Particularly in these unusually tough times with the world attempting to find a sense of normalcy again, rest assured that peace,tranquility, and a great sense of good old fashioned wonderful awaits you at The Hotel in Lucerne, Switzerland. Cheers from Greg and Kelley Morris - Summerfield, NC - U.S.A.
Reviewed 24 February, 2020
I stayed here for business recently and would definitely be back. The staff were superb and the location is great. The rooms were modern, clean and spacious. Breakfast was good but I did not eat dinner there.
Reviewed 3 February, 2020
The Hotel Luzern at Sempacherstrasse 14 is the perfect place in Lucerne. In the heart of the city located. The Restaurant Bamboo by Thomas is really a pearl - fantastic quality, perfectly served and arranged and totally fresh and tasty - AWESOME CUISINE
Reviewed 25 January, 2020
AMAZING experience from start to finish!!The staff are so friendly and helpful— I even left an item in the room and they ran it TO ME at train station. Bam Bou is delicious, location is perfect. BOOK HERE!
Fantastic hotel in a great location
Reviewed 8 December, 2019
Had an excellent night's stay here in late November. The staff was really friendly and helpful, and they upgraded us on their own volition to the corner suite--I guess b/c no one else was there as it was low season? Anyway, really nice of them to do that.
The room was spacious, cool/interestingly designed, clean, and had great amenities (actually nice shampoo and conditioner, which is rare for hotels). The bed was comfy, and aside from the nearby church bells ringing quite loudly upon arrival sometime in the late afternoon, the room--and hotel in general--was really quiet.
The Hotel is in a great location, within walking distance to lots of shops, restaurants, confiseries, and grocery stores, as well as the Old Town, the Chapel Bridge, and the River Reuss (which is fed by Lake Lucerne). Also, it overlooks a quaint park, and from the top floor you can see a good little part of the surrounding neighborhood, including many beautiful buildings.
I imagine during high season that parking on the street can be a bit tough, but we lucked out and got a spot right out front. Hotel guests do get a discount as well.
All in all, we had a great stay and would definitely stay there again if we were ever back in Lucerne.