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Another fun trip to the Harrisburg area
Opinión escrita el 24 de Julio de 2021
My wife and I stayed here again on a recent 2 day trip to Hershey. Still a very fine hotel. We had a very welcome check in from Cynthia. A very comfortable and clean King room. Our bed was comfortable, a very good shower. Plenty of room in the breakfast area. Pool was fine. Plenty of parking and fresh cookies all day. Also an easy checkout.
Opinión escrita el 19 de Julio de 2021
While the staff was nice, they were under-equipped to run a fully-functional hotel. Upon check-in, we were notified that they do not provide housekeeping unless you're staying for four nights or you request it. So I requested it. The next day, no housekeeping came. The day after, no housekeeping. I called in the morning before 7am and requested it again for that day. Returned in the evening, no housekeeping came. I visited the friendly woman at the front desk and had to talk in circles for a while to get them to provide housekeeping. I was about to visit the pool, but they had no towels. Therefore, they couldn't even provide a towel swap with my dirty towels from the room. Took some more talking in circles to get a few towels. Eventually the room was made up for us with towels, but not without inconvenience. The breakfast was very good. Room smelled very dank. Thermostat/climate control worked very well when we were in the room. This hotel attracts groups of young sports teams. This will equate to a noisy hallway (way more than you would think), and even though the management did a great job at managing this when they were alerted of noisy hallway behavior, there is no chance that I would take the risk of encountering this again. Elevator is extremely slow. 25 minutes from Hershey park. I found myself jealous of some other hotels with lower pricetags. If you told me this hotel was $80 a night I'd pick my battles and lower my expectations, but it was about $100 more than that. Body wash/shampoo did not match the color and fragrance that it stated on the refillable bottles. Plenty of food options in the area, but most of them close at 9pm.
Worst HIE I've Ever Stayed At
Opinión escrita el 16 de Julio de 2021
Do not book this hotel. I have stayed at HIE across the country and would not recommend.
Hotel is very outdated and hasn't been updated. The stained lobby carpets will welcome you in. The rooms had water stains throughout the walls and ceilings.
Bathrooms were not clean. You can take the full sized wash products with you because the staff doesn't spend the time locking them up.
Staff was not great. There was a bunch of them hanging out at the front desk, you ask them for something, they won't complete it.
No 24/hour coffee like other HIE
No breakfast to be found
Disappointed!! IHG Member
Opinión escrita el 29 de Junio de 2021
Very disappointed with the our stay at the Holiday Inn Express Harrisburg East-Hershey Area. Checked In 6-27-21 Sunday confirmation #25823381, waited 1 1/2 hours for our room. Room # 415 got to our room and walked in bathroom. Toilet paper in toilet, so I flushed it, only for it to overflow all over the floor. So went back to front desk, waited another 1/2 hour for a room change to # 506. Where I found 2 dirty socks a pair of stockings, old milk, coffee in the microwave and our microwave had no glass plate to boot!! Went swimming in hotel pool, over 60 ppl in pool, kids were using a the emergency rafts as floaties.. Adults were drinking with wine(glass) glasses. A lady broke a glass and just pushed it to the side.. went to our room at 10 pm a lady was sitting on the floor drinking wine from the bottle. The hallway..6-28-21 went to breakfast everything was empty. No eggs, no bacon, no bread. Food all over counters. Simply a mess..we left for Hershey for the day.. my husband and oldest daughter stayed back to swim in was 92* outside. Pool was closed due to dirty diaper in pool. So they ended up meeting us at Hershey. When We returned from Hershey our room had not been touched beds not made , no fresh towels…. My husband and daughters went to the pool. I stayed back and cleaned our room and made the beds grabbed towels from housekeeping so my husband didn’t complain at the front desk.. as I just wanted to enjoy family time. We had already spent enough time at the front desk. We swam a couple hours and headed to dinner. Came back and I used the bathroom in the lobby. Garbage was overflowing onto floor and no toilet paper. So I left that one and used the other across the hall .. no toilet paper and toilet hadn’t been flushed so # 2 was just sitting in toilet. I decided to wait!!! Came down this morning asked for a late checkout so the kids could swim They extended our stay 1/2 hour. I spent more time waiting for a room and cleaning our room than that! Went to the pool and it was left untouched since last night. Dirty towels on all chairs and tables, disposable masks on ground, food wrappers and tissues on the ground. We ended up the checking out. Definitely the worst experience I’ve ever had at a Hotel!!!! I would like to add none of the hand sanitizer stations had sanitizer in them. Very dirty place. I have pictures to attach.. unable to attach!
For a family fun filled vacation this hotel was unexpectedly the worst hotel I’ve been to!! I wouldn’t recommend this hotel to anyone.
Don’t book this hotel with priceline
Opinión escrita el 25 de Marzo de 2021
Don’t book this hotel with Priceline. They over booked hotel and bummed my family to a hotel that was much lower in quality. The worst part about it was the giddy man at the front desk who snickered at me as he told me the hotel was nice. Then he laughed as he waved in the direction of our new hotel. Hotel might be nicer but front desk is catty and rude.